PowerStore: Instant Access sessions show failed state after node reboot.
Summary: With PowerStore OS 3.5 support for PowerProtect DD Remote Backups, high availability is not yet supported. This means that if an Instant Access (IA) session was created, and there was a subsequent loss of the node's datapath, the session would move to a failed state. All IA sessions would show as failed. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Instant Access sessions display as failed.
Cause
PowerStore does not currently support high availability between nodes for Instant Access sessions. Therefore, if an IA session is active, the loss of datapath on any node would result in an IA session failure. This includes the rebooting of a node.
Resolution
1) Unmap the volume involved in the Instant Access session from the Host
2) Delete the Instant Access session using PowerStore Manager
3) Verify that both nodes are fully operational, and recreate the Instant Access session
The cause of this issue will be addressed in a future update to the PowerStore OS.
2) Delete the Instant Access session using PowerStore Manager
3) Verify that both nodes are fully operational, and recreate the Instant Access session
The cause of this issue will be addressed in a future update to the PowerStore OS.
Affected Products
PowerStoreArticle Properties
Article Number: 000208509
Article Type: Solution
Last Modified: 05 Sept 2025
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.