Dell Monitor P3424WEB, P2724DEB, or P2424HEB Experience Camera or Firmware Update Failure After January 2025 Windows Update

Summary: This article provides information about camera or firmware update failure on a Dell monitor after the January 2025 Windows Update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

A Dell monitor may experience one or more of the following symptoms after installing the January 2025 Windows Update:

  • The camera is not recognized.
  • The camera is not responding.
  • The camera shows a black screen.
  • The monitor firmware update is stuck during the update process.
  • The monitor firmware update fails to flash the firmware.

Affected Monitors:

  • Dell P2424HEB
  • Dell P2724DEB
  • Dell P3424WEB

Affected Windows Update:

Cause

Security enhancement from Microsoft blocks the camera or the firmware update.

Resolution

Solution for the Camera and for the Monitor Firmware Update Failure:

  1. Install the latest Windows January 28/29 Updates. To get the latest updates, enable the option to receive the latest updates once they are available.
    • Windows 11 24H2 - Get the latest updates as soon as they're available
    • Lower Windows version - Under Advance Options - Get me up to date
    Note: Fixes are applied in these Microsoft updates
  2. Updating to Monitor Firmware version M2T103 or later resolves the issue. To download and install the Firmware, reference How to Download and Install Dell Drivers.

Affected Products

Dell P2424HEB, Dell P2724DEB, Dell P3424WEB
Article Properties
Article Number: 000277478
Article Type: Solution
Last Modified: 05 May 2025
Version:  7
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