Article Number: 000130242
Proximity Sensors and Walk Away Lock Functionality May Report the System Locking too Quickly
Summary: Customers using new Dell computers with proximity sensors and walk away lock functionality may report the computer locking too quickly for their liking.
Article Content
Symptoms
Affected Products:
- Latitude
- Mobile Workstation
Note: To determine if a specific computer is compatible, reference the sales page for that computer and look for Express Sign-On.
Cause
The Dell Optimizer utility controls this functionality and can be adjusted under the Proximity Sensor tab.
Figure 1: (English Only) Proximity Sensor tab
Resolution
The customer can adjust the lock timeout from 30 to 120 seconds or disable all together.
Figure 2: (English Only) Walk Away Timer Dropdown
Additional Information
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Dell ExpressSign-in: How to install and remove both the application and driver
- Presence Detection Tile is not Enabled in Dell Optimizer by Default
- Windows Locks/ Enters Standby After 1 Minute Due to Dell Optimizer Proximity Sensor
- Dell Optimizer: Overview and Common Questions
- How to exit and launch the Dell Proximity Sensor feature on Latitude 7400 2-in-1
Article Properties
Affected Product
Latitude, Mobile Workstations, Dell Optimizer
Last Published Date
20 Dec 2023
Version
10
Article Type
Solution