How to Install Adobe Creative Cloud, Adobe Express Premium, and Adobe Lightroom

Summary: This article discusses how to download and install Adobe Creative Cloud, Adobe Express Premium, or Adobe Lightroom purchased with a Dell computer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

Affected Product:

  • Adobe Creative Cloud
  • Adobe Express Premium
  • Adobe Lightroom

Affected Platforms:

  • Windows

Adobe Creative Cloud is a subscription offer that provides a series of video and photo-editing apps. Both Adobe Lightroom and Adobe Express Premium can be installed after completing installation of Adobe Creative Cloud (reference Step 8 of the New Setup process).

Adobe Creative Cloud can be purchased:

  • At the time of select consumer and commercial Dell computers running Windows
    • Software is available in Dell Digital Delivery.
  • Alternatively, through https://www.dell.com
    • Software is available through Dell Digital Locker.
Warning: These steps cover only Adobe Creative Cloud that is purchased at the time of the Dell hardware.

Click either New Setup or Reinstall for the appropriate installation directions.

Note: Before downloading and installing Adobe Creative Cloud:
  1. In the Windows Start Menu, search and then click Dell Digital Delivery.
    Dell Digital Delivery icon
  2. In the user interface (UI), click Redeem and then click Copy License Key.
    Adobe Creative Cloud in Dell Digital Delivery
    Note:
    • The 16-digit alphanumeric license key has been omitted from the above screenshot.
      • Adobe references the license key as a redemption code.
    • The Dell Digital Delivery UI reflects the latest version. The user experience of Dell Digital Delivery may differ in legacy versions.
  3. Click Redeem to automatically go to https://redeem.licenses.adobe.com/getserial/This hyperlink is taking you to a website outside of Dell Technologies..
  4. Type your Adobe ID or associated Email Address and then click Continue.
    Adobe sign in screen
    Note:
    • For account help, reference Solve Adobe Account Sign-in IssuesThis hyperlink is taking you to a website outside of Dell Technologies..
    • If this is the first time using an Adobe product, click Create an account.
    • Dell is unable to assist with third-party (Adobe) account issues. Contact the vendor for further assistance.
  5. Enter your redemption code (Step 2) and then click Redeem code.
    Redemption Code Validation UI
    Warning: The redemption code (Step 2) can only be used once.
    Note:
  6. On successful redemption, optionally Add payment method or click Remind me later.
    Configuring subscription renewal
  7. Click Get Started.
    Get Started button
  8. Download the appropriate application.
    Example application downloads
    Note:
    • The applications that are listed in the screenshot may differ from your subscription offer.
    • The Adobe Creative Cloud app is required to use any other suite app.
Note:
  • An active Adobe Creative Cloud subscription is required to install the product.
  • Subscriptions must be renewed with Adobe directly.
  1. Go to https://www.adobe.comThis hyperlink is taking you to a website outside of Dell Technologies..
  2. In the upper right, click Sign In.
    Sign In option
  3. Type your Adobe ID or associated Email Address and then click Continue.
    Email address field
    Note:
    • For issues accessing your Adobe account:
      • Validate the email that was used to setup the Adobe subscription.
      • Dell technical support is unable to validate the email that was associated to the subscription, to protect your privacy.
    • For account help, reference Solve Adobe Account Sign-in IssuesThis hyperlink is taking you to a website outside of Dell Technologies..
  4. Type your Password and then click Continue.
    Password field
  5. In the upper right corner, select your user icon and then click View Account.
    View Account option
    Note: The user icon may differ on your profile.
  6. Click Access your apps and services.
    Access your apps and services option
  7. Download the appropriate application.
    Example application downloads
    Note:
    • The applications that are listed in the screenshot may differ from your subscription offer.
    • The Adobe Creative Cloud app is required to use any other suite app.
Article Properties
Article Number: 000193849
Article Type: How To
Last Modified: 17 Sept 2024
Version:  11
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.