Avamar: MCS reports a successful cloud-tier policy completion when there is no DD with no cloud tier enabled

Summary: A misconfiguration causes MCS to report that a cloud tier policy has been completed successfully.

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Symptoms

The Management Console Server (MCS) reports that a cloud tier policy has been completed successfully when the selected client backups are stored on a Data Domain (DD) with no cloud tier enabled, and there are no backups marked for tiering.

Cause

There is a misconfiguration in cloud tier policy:
  • The selected client has no backup stored on DD.
  • The selected client has backup stored on DD. However, the DD has no cloud tier enabled. Cloud tier is enabled on another DD which the select client has no backup.
 

The following may be seen in the avtier log:

avtier Info <43695>: 0 backup marked successfully

Resolution

Correct the backup policy for the selected client to store backups on the correct Data Domain.

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000036403
Article Type: Solution
Last Modified: 06 Oct 2025
Version:  6
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