Se encontró un código de error 0x6400bcc durante la implementación de Unity en el gateway centralizado de SRS

Summary: Cuando se implementa SRS para Unity Centralized, se produce un error.

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Symptoms

Se encontró un código de error 0x6400bcc durante la implementación de Unity en el gateway de SRS (centralizado).

Se muestra durante la implementación en la GUI o CLI y se puede ver en los registros:
/EMC/CEM/log/eVE/ve_esrs.log:
  
service@unitynj spa:~/user> uemcli -u admin -securepassword /sys/support/esrsc set -enable yes -address 192.168.10.10 -port 9443 Password: Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Operation failed. Error code: 0x6400bcc ESRS cannot be enabled at this time because the Dell EMC backend service cannot be reached. Try again at a later time. If the problem persists, contact your service provider. (Error Code:0x6400bcc)

Cause

En ocasiones, esto puede deberse a que el servicio de back-end no se ejecuta en el gateway de SRS o a que las credenciales del cliente contienen un carácter especial como ^ & $.

Resolution

Verifique que las credenciales de soporte del usuario no contengan caracteres especiales.

También puede comprobar el registro /var/log/esrs/devicemanagement.log del gateway de SRS o ver los registros desde la interfaz de usuario en el gateway de SRS".

El error 500 es un error general del servidor https, lo que indica que algo salió mal en el servidor de autorización que no se pudo informar a través de una respuesta de la API REST".
  
INFO  [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Response status from SL for add device : 500
ERROR [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Internal Server Error while adding a device

If you have verified the support credentials, a reboot of the SRS gateway my be required in order to resolve the back end service not running.
Refer to KB Article 499756 for more information.

Additional Information

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Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000056112
Article Type: Solution
Last Modified: 22 Feb 2024
Version:  4
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