在 SRS 閘道集中式部署 Unity 時遇到錯誤代碼0x6400bcc

Summary: 在為 Unity Central 部署 SRS 時發生錯誤。

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Symptoms

在 SRS 閘道 （集中式） 部署 Unity 時遇到錯誤代碼0x6400bcc。

部署在 GUI 或 CLI 中時顯示，可在記錄
中檢視：/EMC/CEM/log/eVE/ve_esrs.log：
  
service@unitynj spa:~/user> uemcli -u admin -securepassword /sys/support/esrsc set -enable yes -address 192.168.10.10 -port 9443 Password: Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Operation failed. Error code: 0x6400bcc ESRS cannot be enabled at this time because the Dell EMC backend service cannot be reached. Try again at a later time. If the problem persists, contact your service provider. (Error Code:0x6400bcc)

Cause

這有時可能是因為後端服務未在 SRS 閘道上執行，或客戶認證包含 ^ & $ 等特殊字元所導致。

Resolution

驗證使用者的支援憑據是否包含任何特殊字元。

您也可以檢查 SRS 閘道記錄 /var/log/esrs/devicemanagement.log，或從 SRS 閘道上的 UI 檢視記錄。

」錯誤 500 是一般的 https 伺服器錯誤，表示授權伺服器發生問題，無法透過 REST API 回應回報。」
  
INFO  [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Response status from SL for add device : 500
ERROR [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Internal Server Error while adding a device

If you have verified the support credentials, a reboot of the SRS gateway my be required in order to resolve the back end service not running.
Refer to KB Article 499756 for more information.

Additional Information

本內容已翻譯為不同語言： 
https://downloads.dell.com/TranslatedPDF/AR-SA_535335.pdf
https://downloads.dell.com/TranslatedPDF/DE_535335.pdf
https://downloads.dell.com/TranslatedPDF/ES_535335.pdf
https://downloads.dell.com/TranslatedPDF/ES-XL_535335.pdf
https://downloads.dell.com/TranslatedPDF/FR_535335.pdf
https://downloads.dell.com/TranslatedPDF/IT_535335.pdf
https://downloads.dell.com/TranslatedPDF/JA_535335.pdf
https://downloads.dell.com/TranslatedPDF/KO_535335.pdf
https://downloads.dell.com/TranslatedPDF/NL_535335.pdf
https://downloads.dell.com/TranslatedPDF/PT_535335.pdf
https://downloads.dell.com/TranslatedPDF/PT-BR_535335.pdf
https://downloads.dell.com/TranslatedPDF/RU_535335.pdf
https://downloads.dell.com/TranslatedPDF/SV_535335.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_535335.pdf
https://downloads.dell.com/TranslatedPDF/ZH-TW_535335.pdf

Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000056112
Article Type: Solution
Last Modified: 22 Feb 2024
Version:  4
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