在 SRS 集中式网关上部署 Unity 时遇到错误代码0x6400bcc

Summary: 为 Unity 集中式部署 SRS 时发生错误。

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Symptoms

在 SRS 网关（集中式）上部署 Unity 时遇到错误代码0x6400bcc。

在 GUI 或 CLI 中部署时显示，可在日志中查看：
/EMC/CEM/log/eVE/ve_esrs.log：
  
service@unitynj spa:~/user> uemcli -u admin -securepassword /sys/support/esrsc set -enable yes -address 192.168.10.10 -port 9443 Password: Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Operation failed. Error code: 0x6400bcc ESRS cannot be enabled at this time because the Dell EMC backend service cannot be reached. Try again at a later time. If the problem persists, contact your service provider. (Error Code:0x6400bcc)

Cause

这有时可能是由于后端服务未在 SRS 网关上运行，或者客户凭据包含特殊字符（如 ^ & $）造成的。

Resolution

验证用户的支持凭据是否不包含任何特殊字符。

您还可以检查 SRS 网关日志 /var/log/esrs/devicemanagement.log或从 SRS 网关上的 UI 查看日志。”

错误 500 是一般的 https 服务器错误，表示授权服务器中发生了错误，无法通过 REST API 响应报告回来。
  
INFO  [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Response status from SL for add device : 500
ERROR [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Internal Server Error while adding a device

If you have verified the support credentials, a reboot of the SRS gateway my be required in order to resolve the back end service not running.
Refer to KB Article 499756 for more information.

Additional Information

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https://downloads.dell.com/TranslatedPDF/ES-XL_535335.pdf
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https://downloads.dell.com/TranslatedPDF/ZH-CN_535335.pdf
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Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000056112
Article Type: Solution
Last Modified: 22 Feb 2024
Version:  4
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