AppSync: Create local copy phase fails with the error “Unable to quiesce the Oracle database”

Summary: During the create local copy phase of an Oracle service plan the following error may be seen: Create local copy AppSync was unable to quiesce the Oracle database:< Database Name > . Ensure that it is not quiesced already and that it is open in read-write mode. ...

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Symptoms



During the create local copy phase of an Oracle service plan the following error may be seen:Create local copy AppSync was unable to quiesce the Oracle database: <Database Name >. Ensure that it is not quiesced already and that it is open in read-write mode.
 
Error found in CSV:
 
Thu 08/03/2017 10:01:09 AM Create local copy Started quiescing the Oracle database <Database Name>.
Thu 08/03/2017 10:01:09 AM Create local copy AppSync was unable to quiesce the Oracle database: <Database Name>. Ensure that it is not quiesced already and that it is open in read-write mode.
 
Errors found in server logs:
 
08-03-2017 10:11:28.792 INFO [Thread-32023 (HornetQ-client-global-threads-1037756108)] [com.emc.archway.service.eventservice.EventServiceBean] [Appsync Server] [] EVENT [ORCL_000013]: AppSync was unable to quiesce the Oracle database: <Database Name >. Ensure that it is not quiesced already and that it is open in read-write mode.(METADATA: TYPE-ERROR, TIME-2017-08-03 10:11:28.792-0700NATIVETIME-2017-08-03 10:11:28.792-0700, HOST-<AppSync Server, PHASE-Create local copy, THREAD=Thread-32023 (HornetQ-client-global-threads-1037756108), USER-admin, CATEGORY-GENERIC, SESSIONID-lxZsE-95LYmR2rQI3nlB0GQik-cg_9ribuLorm4v)
08-03-2017 10:11:28.792 INFO [Thread-32023 (HornetQ-client-global-threads-1037756108)] [com.emc.archway.service.oracleservice.OracleServiceBean] [Appsync Server] []
Beginning task for instrumentASMInstance operation on <Oracle Host >task=464eff7e-6066-42e1-b2b7-6b2a20405b41
08-03-2017 10:11:28.807 INFO [Thread-32022 (HornetQ-client-global-threads-1037756108)] [com.emc.archway.commands.event.ArchwayEventListenerHelperCommandBean] [Appsync Server] []
Event listener received: ORCL_000013
08-03-2017 10:11:28.914 INFO [Thread-32023 (HornetQ-client-global-threads-1037756108)] [com.emc.archway.service.sshservice.SshServiceBean] [Appsync Server] [] Copying AppSync request...<ir_message ir_requestId="00000" ir_sessionId="00000" ir_status="0" ir_type="ArchwayRequest" master_id="0" phaseName="" pollMode="SYNC" taskId="0" timeToWait="0"><operation><agent>Oracle</agent><command>instrumentASMInstance</command><parameters><parameter><paramName>oracleSid</paramName><paramValue>+ASM3</paramValue>
</parameter><parameter><paramName>oracleHome</paramName><paramValue>/gridbase/product/12.1.0.2</paramValue></parameter><parameter><paramName>loadBalanceFactor</paramName>
<paramValue>1</paramValue></parameter></parameters></operation><version>1.0</version></ir_message>

Cause

Container databases with one or more pluggable databases are being used.

Resolution

With regards to Oracle 12C new features, AppSync will not support Oracle Multi-tenant and Pluggable databases (PDB). Please see page 173 of the AppSync 3.5 User and Administration Guide. The User guide is available on the Product page for AppSync on EMC Online Support.

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000057137
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  3
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