Unisphere is not displaying masking view details

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Symptoms



Customer is using Unisphere for VMAX 8.3.0.1 and SE 8.3.0.6.  

All masking view information is visible in SYMCLI. Customer is unable to see masking view information for all 4 local arrays. Within Unisphere none of the array masking view details are visible. 


Run.log
[Server:server-0] 23:05:25,392 ERROR [em.bp.OBJECTMODEL] (EJB default - 5) MaskingUtils.getDevMaskViewData:Unable to obtain unique ID for host: SymDevMaskViewGet failed with code 2566 (Unable to obtain unique ID for host)
[Server:server-0] 23:05:25,408 ERROR [em.bp.OBJECTMODEL] (EJB default - 5) MaskingUtils.list_symm_login_data:An error occurred retrieving login history data for [FA-1D:ALL]: Unable to obtain unique ID for host
[Server:server-0] 23:05:25,408 ERROR [em.bp.OBJECTMODEL] (EJB default - 5) MaskingUtils.list_symm_login_data:An error occurred retrieving login history data for [FA-2D:ALL]: Unable to obtain unique ID for host
[Server:server-0] 23:05:25,408 ERROR [em.bp.OBJECTMODEL] (EJB default - 5) MaskingUtils.list_symm_login_data:An error occurred retrieving login history data for [FA-3D:ALL]: Unable to obtain unique ID for host
[Server:server-0] 23:05:25,408 ERROR [em.bp.OBJECTMODEL] (EJB default - 5) MaskingUtils.list_symm_login_data:An error occurred retrieving login history data for [FA-4D:ALL]: Unable to obtain unique ID for host

Customer has reset the SYMCLI and U4V lockboxs and fresh installations.

Cause


 kA2j0000000RLjaCAG_1_0
The bios serial number was empty which is ok for the OS. 

Unisphere is querying the operating system bios for this value and its returning a blank. Which is fine, but then the query interprets the blank string as a garbage filled string. As a result it fails the wmi query to the lock box because it cannot interpret the string.

Resolution

Fixed in Unisphere for VMAX  8.4

Affected Products

Enterprise Storage, Unisphere for VMAX
Article Properties
Article Number: 000061535
Article Type: Solution
Last Modified: 31 Jan 2025
Version:  4
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