Unisphere for VMAX：错误“Unisphere for VMAX 配置错误。安装将被中止。SMAS 数据库超时无法启动”

Summary: 在安装基于主机的 Unisphere 期间，将创建 postgres 用户和组，并显示以下错误消息： “Unisphere for VMAX 配置错误。安装将被中止。SMAS 数据库超时无法启动”

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Symptoms

在安装基于主机的 Unisphere 期间，将创建 postgres 用户和组，并显示以下错误消息：

Unisphere for VMAX Configuration Error. Installation will be aborted.
----------------------------------------------------------------------
Please check the Unisphere for VMAX documentation to fix this configuration issue.
SMAS Database timeout cannot be started.

 

# service smas start
Looking for config file at /opt/emc/SMAS/jboss/domain/configuration/domain.xml.init
Info: Start DB with check
ROOT Info: Start DB without check
Message > smasdb_unix_helper.sh SMASDB is starting.
Message > smasdb_u
Message > This account is currently not available.

 

Cause

检查 postgres 用户是否处于 /etc/passwd 显示 /sbin/nologin

例如：

 

/etc/passwd:postgres:x:504:504::/home/postgres:/sbin/nologin
/etc/group:postgres:x:504:

 

Resolution

要解决此问题，请执行以下操作：

  1. 将 /etc/passwd 以便 postgres 用户具有有效的 shell。例如： /bin/bash
  2. 然后卸载并重新安装 Unisphere for VMAX。

如果此问题仍然存在，请参阅知识库文章466502 从 Linux 主机卸载或安装 Unisphere 时经常收到的错误

Affected Products

Enterprise Storage, Unisphere for VMAX
Article Properties
Article Number: 000064037
Article Type: Solution
Last Modified: 16 Sept 2025
Version:  5
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