Alienware Command Center Application Installation Error for Configuring Alienware Monitor

Summary: This article describes Alienware Command Center (AWCC) installation and monitors detection issues preventing the configuration of the Alienware monitor lighting effects.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Alienware Command Center (AWCC) is used to control Alienware monitor LED lighting effects. An issue may occur where the AWCC installation fails or the Alienware monitor cannot be detected.

Note:
  • The lighting can also be changed using the Alienware monitor’s On-Screen Display (OSD).
  • Attempting to download the AWCC application from the Microsoft Store may fail after being unable to locate the AWCC app in the Microsoft Store. This is due to an issue with the Microsoft Store. If you encounter this issue with the Microsoft Store, download AWCC from Dell Support

Cause

Not applicable

Resolution

Check your cable connection first, ensure that your personal computer output port is connected to the right input port.

  • Personal computer USB out port > Alienware Gaming Monitor USB 3.0 upstream cable > Alienware Gaming Monitor USB upstream port
  • Personal computer video card DP out port > Alienware Gaming Monitor DP to DP cable > Alienware Gaming Monitor DP in port
  • Personal computer video card HDMI out port > Alienware Gaming Monitor HDMI to HDMI cable > Alienware Gaming Monitor HDMI in port
Note: This is the same connection method for non-Alienware or non-Dell computers.

Follow the below steps to solve the Alienware monitor not getting detected under AWCC.

  1. Install the Alienware Gaming Monitor Windows operating system driver.
  2. Restart the personal computer when finished.
  3. Install the Alienware Gaming Monitor Driver.
  4. Install the AWCC.
  5. Restart the computer when finished.

Configuring the lighting effects on an Alienware monitor is best accomplished through the Alienware Command Center (AWCC) software. In order for AWCC to function, the Alienware Gaming Monitor Driver must be installed. AWGMCCD can be downloaded from Dell Support.

Checking your computer eligibility and updating the AWCC version:

For Alienware computers:

  • The computer has AWCC 5.0 or later preinstalled:
    1. Install the Alienware Gaming Monitor Driver from Dell Support. You can configure your Alienware monitor lighting through the FX available in AWCC.
  • The computer does not have AWCC 5.0 or later preinstalled:
    1. Ensure that the operating system of your computer is Windows 10 R3 or later.
    2. Windows 10 must be fully updated through Microsoft Windows 10 Update & Security.
    3. Ensure that your Internet connection is active.
    4. Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer.
    5. Uninstall the older version of AWCC. Then install the latest version of AWCC and Alienware Gaming Monitor Driver from Dell Support.

For non-Alienware Dell or non-Dell computers:

  • Ensure that the operating system of your computer is Windows 10 R3 or later.
  • Windows 10 must be fully updated through Microsoft Windows 10 Update & Security.
  • Ensure that your Internet connection is active.
  • Ensure that the supplied USB cable is connected to both the Alienware monitor and the computer.
  • Install the latest version of AWCC and Alienware Gaming Monitor Driver from Dell Support.

Additional Information

Other resources:

Affected Products

Alienware 25 Gaming Monitor AW2518H, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware, Alienware, Alienware 25 Gaming Monitor AW2523HF, Alienware 500Hz Gaming Monitor AW2524H, Alienware 500Hz Gaming Monitor AW2524HF , Alienware 25 320Hz Gaming Monitor AW2525HM, Alienware 27 Gaming Monitor AW2723DF, Alienware 27 Gaming Monitor AW2724DM, Alienware 27 Gaming Monitor AW2724HF, Alienware 27 280Hz QD-OLED Gaming Monitor AW2725D, Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF, Alienware 27 Gaming Monitor AW2725DM, Alienware 27 4K QD-OLED Gaming Monitor AW2725Q, Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF, Alienware 32 Gaming Monitor AW3225DM, Alienware 32 4K QD OLED Gaming Monitor AW3225QF, Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF, Alienware 34 240Hz QD-OLED Gaming Monitor AW3425DW, Alienware 34 Gaming Monitor AW3425DWM, Alienware 25 Gaming Monitor AW2521H, Alienware 25 Gaming Monitor AW2521HF, Alienware 25 Gaming Monitor AW2521HFA, Alienware 25 Gaming Monitor AW2521HFL, Alienware 25 Gaming Monitor AW2521HFLA, Alienware 27 Gaming Monitor AW2720HF, Alienware 27 Gaming Monitor AW2720HFA, Alienware 27 Gaming Monitor AW2721D, Alienware 38 Curved Gaming Monitor AW3821DW, Alienware 55 OLED Monitor AW5520QF, Dell 24 Curved Gaming Monitor S2422HG, Dell 25 Gaming Monitor S2522HG, Dell 27 Gaming Monitor S2721DGF, Dell 27 Curved Gaming Monitor S2722DGM, Dell 32 Curved Gaming Monitor S3222DGM, Dell 32 Curved Gaming Monitor S3222HG, Dell 34 Curved Gaming Monitor S3422DWG, Dell 24 Gaming Monitor G2422HS, Dell 25 Gaming Monitor G2524H, Dell 27 Gaming Monitor G2722HS, Dell 27 Gaming Monitor G2723H, Dell 27 Gaming Monitor G2723HN, Dell 27 Gaming Monitor G2724D, Dell 27 Gaming Monitor G2725D, Dell 32 Gaming Monitor G3223D, Dell 32 4K UHD Gaming Monitor G3223Q ...
Article Properties
Article Number: 000124000
Article Type: Solution
Last Modified: 02 Dec 2025
Version:  12
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