Article Number: 000137758
The following article will give you a solution to the Microsoft Outlook 80090016 error if your system has had it's systemboard replaced.
You may receive an Outlook error labeled 80090016 after a systemboard replacement. The actual error verbiage is "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with error code 80090016" (Figure 1).
The systemboard change is causing the Office licensing and Outlook Exchange authentication to fail because the folder generated by those applications no longer matches the authentication tokens generated by the original Trusted Platform Module (TPM) chip. The error is either from this or may be related to using a PIN to sign-in.Back to Top
Below are steps for resolving the TPM or using a PIN for Sign-in:
Rename the following folder:
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21 Feb 2021