Some Games Will Become Unresponsive After the User Changes Display Mode to Second Screen Only

Summary: Games like League of Legends (LOL), Guild War 2, and Counter Strike: Global Offensive (CSGO) will stop responding or become unresponsive after the end user switches the display output mode from internal display, to Second screen only, while the game is still running. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Alienware x17 R2
  • Alienware x15 R2
  • Alienware x17 R1
  • Alienware x15 R1
  • Alienware m15 R6
  • Dell G15 5510

Cause

The game is not supporting resolution change while playing, thus it is unresponsive or stops responding when the user switches to a different display mode.

Resolution

Do not replace hardware for this issue.

This is the natural gaming behavior, encourage the end user to launch the game after switching to a different display mode.

Windows 10 display mode second screen only setting

Affected Products

Alienware m15 R6, Alienware x15 R1, Alienware x15 R2, Alienware x17 R1, Alienware x17 R2, Dell G15 5510
Article Properties
Article Number: 000196108
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  5
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