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Article Number: 000197317

Dell Active Pen PN5122W Support Center

Summary: The following article provides general information about the PN5122W Dell Active Pen.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Table of Contents:

  1. Compatible Products
  2. Setup
  3. Drivers
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Products

The following computers are compatible with the PN5122W Dell Active Pen.

Note: The Dell PN5122W Active Pen can only be used with 2-in-1 laptop versions except for the Precision 5470 Mobile Workstation (a specific LCD version is needed) and Latitude 7320 Detachable.
Some models have two versions, a normal laptop version (Example: Latitude 5320), and a 2-in-1 version (Example: Latitude 5320 2-in-1).
  • Precision 5470 Mobile Workstation*
    * Compatible with QHD+ displays only. The FHD+ displays are not compatible with Dell active pens.
  • Latitude 3330 2-in-1
  • Latitude 3340 2-in-1
  • Latitude 5300 2-in-1 Chromebook Enterprise
  • Latitude 5310 2-in-1
  • Latitude 5320 2-in-1
  • Latitude 5330 2-in-1
  • Latitude 5340 2-in-1
  • Latitude 7210 2-in-1
  • Latitude 7310 2-in-1
  • Latitude 7320 2-in-1
  • Latitude 7320 Detachable
  • Latitude 7330 2-in-1
  • Latitude 7340 2-in-1
  • Latitude 7410 2-in-1
  • Latitude 7410 2-in-1 Chromebook Enterprise
  • Latitude 7420 2-in-1
  • Latitude 7430 2-in-1
  • Latitude 7440 2-in-1
  • Latitude 9330 2-in-1
  • Latitude 9410 2-in-1
  • Latitude 9420 2-in-1
  • Latitude 9430 2-in-1
  • Latitude 9440 2-in-1
  • Latitude 9510 2-in-1
  • Latitude 9520 2-in-1
  • Inspiron 7420 2-in-1
  • Inspiron 7425 2-in-1
  • Inspiron 7430 2-in-1
  • Inspiron 7435 2-in-1
  • Inspiron 7620 2-in-1
  • Inspiron 7630 2-in-1
  • XPS 13 9310 2-in-1
  • XPS 13 9315 2-in-1

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Setup

Download the PN5122W documentation, such as the user guide. Follow the instructions in the guide to set up your Dell Active Pen.

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Drivers

The Dell Peripheral Manager for the Dell Active Pen PN5122W can be downloaded on the Dell Support Site.

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Troubleshooting

Problem Possible Causes Possible Solutions
Pen cannot write or draw. The laptop is not supported for the pen type. See the list of Compatible Systems.
The battery is fully drained. Replace the AAAA battery.
The pen cannot connect with Dell Peripheral Manager (DPeM). The DPeM pairing was not successful. Launch DPeM, click the '+' mark on the upper right corner, click Pen mark.

Tap the screen with the pen tip of your pen to connect the pen with DPeM.
Default functions for the barrel buttons do not work. The default function is changed or overwritten. Launch DPeM to check the function assignment of the barrel buttons.
Pen skin peels off. Alcohol-based liquid may damage the pen skin. Avoid using alcohol-based cleaner or sanitizer on the pen directly.
Unsuitable stock and operating temperature and humidity may damage the pen body. See the documentation to find more information for stocking and operating the pen.

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Frequently Asked Questions

  • What are the Supported Operating Systems?
    Windows 11 and Windows 10 support the pen.
     
  • What is the recommended battery type?
    Alkaline batteries are recommended for these pens. The pen uses one AAAA battery.
     
  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. The Order Number
    2. The laptops Service Tag.
    3. The PPID is found on the box or sleeve under the pen battery cap (PPID starts with CN).

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Informational Video

Unbox and Set Up Your Dell Active Pen PN5122W.

Duration: 02:33
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

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Additional Information

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Article Properties

Affected Product
Dell Active Pen - PN5122W, Inspiron 14 7420 2-in-1, Inspiron 14 7425 2-in-1, Inspiron 14 7430 2-in-1, Inspiron 14 7435 2-in-1, Inspiron 16 7620 2-in-1, Inspiron 16 7630 2-in-1, Latitude 7210 2-in-1, Latitude 3330, Latitude 3340 , Latitude 5300 2-in-1 Chromebook, Latitude 5300 2-in-1, Latitude 5310 2-in-1, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7340, Latitude 9330, Latitude 7410 Chromebook, Latitude 7410, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 9410, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 9510, Latitude 9520, Precision 5470, XPS 13 9310 2-in-1 ...
Last Published Date

18 Apr 2024

Version

13

Article Type

How To

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