安全连接网关 — 查找到的设备显示状态为“失败”

Summary: 本文介绍了发现设备状态显示 Failed（失败）且 SNMP Monitoring status 显示 Not Capable（不支持）的情况。

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Symptoms

在用户界面屏幕中，查找到的设备状态显示失败状态而不是成功，并且监视能力显示降级。

失败状态

降级状态

此事件在日志中注册，如下所示： 
Date,045 [vert.x-eventloop-thread-1] INFO  
com.dell.sae.apigateway.handlers.InventoryAPIRequestHandler- 815 - got error message 
response from localization for reason:: {"displayMessage":"We cannot check the 
monitoring status of this device as we did not receive the SNMP test 
trap.","responseAction":"Configure the SNMP settings for this device, then try again. If
this does not help, contact your secure connect gateway administrator for 
assistance.","detailedDescription":null}

Cause

该错误可能是由于 SCG 上的登录用户缺少管理员权限导致的。

Resolution

请按照以下步骤进行故障处理：
 
  1. 验证 iDRAC0 上的 SNMP 设置。
  2. 执行重新资源清册验证，并在完成后检查设备状态。
  3. 验证 SCG 服务并检查登录到 SCG 的用户是否具有管理员权限。
  4. 检查 SCG 的凭据配置文件。
Article Properties
Article Number: 000200699
Article Type: Solution
Last Modified: 24 Jul 2024
Version:  2
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