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Article Number: 000200858

Dell Optimizer Audio Panel Option Missing and Audio Jack Detection Issue after Windows 10 Installation

Summary: This article discusses the audio panel option missing and audio jack detection issue in Dell Optimizer on Latitude 5320 and 5520 after Windows 10 installation with BIOS 1.17.2 to 1.19.1. ...

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Affected Products:

  • Dell Optimizer

Affected Platforms:

  • Latitude 5320
  • Latitude 5520

Affected Operating Systems:

  • Windows 10 21H2

Affected Versions:

  • BIOS v1.17.2 to 1.19.1
  • When BIOS versions 1.17.2 to 1.19.1 are installed there appears to be an issue with detection of connected audio jack devices (headsets, headphones, speakers so on), which do not get detected at all, unless the audio device is connected on boot up (and then only until they are removed, not after replugging).
  • When Dell Optimizer is installed the Audio Panel and Option pane is entirely missing,
    • No Dell Optimizer audio settings and adjustments are available, severely limiting the functionality of the Latitude 5320.
    • Dell Optimizer is required for full audio functionality, including microphone input using the audio jack.

Dell Optimizer Audio Panel and Options missing
Figure 1: (English Only) Dell Optimizer Audio Panel and Options missing

Cause

Interplay of BIOS, Audio driver, and Windows installation is the cause of the issue.

Resolution

Update to Bios version 1.20.0.

Article Properties

Affected Product

Dell Optimizer, Latitude 5320, Latitude 5520

Last Published Date

07 Jun 2023

Version

6

Article Type

Solution

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