XPS 13 Plus 9320 Laptops Running Ubuntu 22.04 Does Not Detect webcam

Summary: Learn more about a webcam detection issue in Ubuntu 22.04 on XPS 13 Plus 9320 laptops.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

A detection issue may be experienced with the onboard webcam on the XPS 13 Plus 9320 laptop.

This is only seen when running the Ubuntu 22.04 Linux operating system.

Cause

This typically happens when someone installs the laptop with Ubuntu 22.04. However, the installation is not carried out using the Dell Ubuntu Recovery Image.

Ubuntu stock install images from non-Dell sources do not contain all the Dell-required packages. These packages allow the webcam to function and be detected.

Resolution

Ubuntu tracks and provides instructions for fixing issues from installing the Generic image on the Ubuntu Wiki site: https://wiki.ubuntu.com/Dell This hyperlink is taking you to a website outside of Dell Technologies.

The following instructions restore the camera's full functionality.

Note: Administrator privileges are required to update or change the operating system. The sudo command runs the following command with administrator rights.

  1. If stock Ubuntu 22.04 was installed, the Intel kernel driver is out-of-tree. Install the stack manually:

    1. Open a terminal window:

      • The easiest way to open a terminal window is to use the keyboard shortcut: CTRL + ALT + T

      • Open a terminal window from the search bar on the user interfaces (UI) desktop. Type Terminal into the bar and click the results that appear

    2. Type each of the following terminal commands into the terminal window and press Enter:

      1. $ sudo add-apt-repository ppa:oem-solutions-engineers/oem-projects-meta

      2. $ sudo apt install oem-somerville-tentacool-meta

      3. $ sudo apt update

      4. $ sudo apt full-upgrade

      5. $ sudo systemctl poweroff

  2. Reinstall the Dell Ubuntu Operating System Image using the instructions in the following link if step.1 does not work:

Note: The following issue may be seen in Ubuntu 22.04 when opening the Cheese application. An error stating 'There was an error playing video from the webcam' appears. The same issue is not seen when opening Cheese using the following terminal command: $ sudo cheese -d "Intel MIPI Camera"

For general information about webcams and Ubuntu, and general troubleshooting steps for the XPS 13 Plus 9320, see these Dell Knowledge Base articles:

Affected Products

XPS 13 Plus 9320
Article Properties
Article Number: 000203830
Article Type: Solution
Last Modified: 17 Jun 2026
Version:  12
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.