Unisphere for PowerMax：无法使用 vApp Manager 添加 NTP IP，失败并显示错误“NTP 更新失败”

Summary: 无法使用 vApp Manager 添加网络时间协议 （NTP） IP，失败并显示错误“NTP 更新失败”。

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Symptoms

无法使用 Embedded/E-Management vApp Manager （EEM） 添加 NTP IP。操作失败并显示错误 
"NTP update failed"
 
错误消息的屏幕截图
检查 vappmgr.log： 
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.jaxrs.resources.ApplicationResource] (default task-3) Processed com.emc.em.vappmgr.commands.NTPCommand
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.jaxrs.resources.ApplicationResource] (default task-3) Current User : C:b1d90714-b493-42f8-xxxx-xxxxxxxx\seconfig
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.handlers.NTPHandler] (default task-3) Setting NTP value for server10.x.x.x
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.ntp.NTPUpdateExec] (default task-3) NTP Update EJB Initilalized
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.ntp.NTPUpdateExec] (default task-3) Executing Disk Usage Command..
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  CommandArray :[/opt/emc/vapp/bin/ntpconfig.sh, -set_ntpvalue, 10.x.x.x]
2022-09-22 12:30:13,728 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Working Directory :
2022-09-22 12:30:13,729 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Redirect Error :false
2022-09-22 12:30:13,729 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Redirect Error setting :false
2022-09-22 12:30:19,104 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Exit Status [1]
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Output [NTP update failed.
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.util.SystemCommandExecutionUtil] (default task-3)  Error []
2022-09-22 12:30:19,105 INFO  [com.emc.em.vappmgr.handlers.NTPHandler] (default task-3) Sending failure response for NTP

Cause

尝试在 EEM vApp UI 中添加 NTP IP。

当无法从 vApp 服务器 ping 通 NTP IP 时，通常会发生此错误。您也可能在添加 nethost 时看到相同的错误。

Resolution

尝试 ping NTP IP。ping 按预期失败： 
MGMT-0:/opt/emc/vapp/jboss/domain/servers/server-0/log # ping 10.x.x.x
PING 10.x.x.x (10.x.x.x) 56(84) bytes of data.
^C
--- 10.x.x.x ping statistics ---
14 packets transmitted, 0 received, 100% packet loss, time 13300ms
这是网络问题。联系网络团队，确保防火墙允许 EEM vApp 和 NTP 之间的连接。一旦 NTP IP 可从 vApp 端执行 ping 操作，我们便可以成功添加 NTP IP。
 
提醒：使用 Embedded/E-Management vApp 时，请联系 戴尔技术支持。戴尔支持人员可以拨入阵列并测试 ping。

Affected Products

Unisphere for PowerMax
Article Properties
Article Number: 000204044
Article Type: Solution
Last Modified: 11 Jul 2024
Version:  3
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