RecoverPoint for VMs: CLI command get_group_statistics may not show updated information

Summary: get_group_statistics command in RecoverPoint for Virtual Machines(VMs) uses cached memory and may show stale information at times.

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Symptoms

Some of the information in the CLI command get_group_statistics may be cached and sometimes stale, mainly on Journal lag latest image:

Journal:
          Usage: 6.59 GB
          Total: 7.71 GB
          Latest image: Tue Nov 23 2022 23:34:15
          Current image: Tue Nov 29 2022 21:38:39
          Journal lag: 5.44 GB

 

Cause

"get_group_statistics" command gets information from the cached data on the Site Control RecoverPoint Appliance (RPA) and may not get updated sometimes, even after a few days.

Resolution

Workaround:

Try to run the command from the other site.
Reboot the Site Control RPA to force the refresh of all cached information:
ssh/putty to the RecoverPoint cluster IP with user admin -> [5] Shutdown/Reboot operations -> [1] Reboot RPA.


Resolution:
Dell Technologies engineering is investigating this issue. A permanent fix is still in progress. Contact the Dell Technologies Customer Support Center or your service representative for assistance and reference this solution ID.

Affected Products

RecoverPoint for Virtual Machines
Article Properties
Article Number: 000206497
Article Type: Solution
Last Modified: 26 May 2026
Version:  4
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