NetWorker: authc_configure.sh Script Stops Responding at Performing Initialization.

Summary: While running /opt/nsr/authc-server/scripts/authc_configure.sh script, it stops responding at Performing initialization. Wait.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

While running authc_configure.sh script, it stops responding at Performing initialization.  
Specify password for the existing keystore: 
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat. 
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log. 

Performing initialization. Please wait...

From another SSH session, tail the install.log: 
# tail -f /opt/nsr/authc-server/logs/install.log 
... 
emcauthctomcat, Dec 14, 2022, trustedCertEntry, 
Certificate fingerprint (SHA-256): 00:1E:B0:50:C0:57:42:72:65:1F:25:D3:1C:FD:A2:FF:06:8B:0C:FC:B0:02:E0:EC:C7:04:DF:15:18:0F:F2:C7 
Certificate was added to keystore 
Creating /nsr/authc/conf/authc-server-app.properties file  <-- stops responding at this step.

Cause

By default Java uses /dev/random which is blocked from serving the random number if there is not regular activity (say Mouse clicks) in the system.

Resolution

The authc_configure.sh should eventually complete, but can take some time (for example, 60 minutes).

Workaround

  1. As root, open the java.security file with a text editor.
Example:  
vi /usr/java/jre1.8.0_151/lib/security/java.security
NOTE: This path may differ; depending on Java version installed the jre#.#.#_### in the path may be different. If NetWorker Runtime Environment (NRE) is installed, the java path is /opt/nre/java/latest/lib/security/java.security.
  1. Change:
securerandom.source=file:/dev/random 

To: 

securerandom.source=file:/dev/urandom 
  1. Save the file and rerun authc_configure: 
/opt/nsr/authc-server/scripts/authc_configure.sh

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000206522
Article Type: Solution
Last Modified: 22 Jun 2025
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.