PowerProtect: Cybersense DD Boost Info Shows Error 5075 that the User Has Insufficient Access Rights

Summary: DD Boost info show error 5075 that the user has insufficient access rights.

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Symptoms

Output from the ddcfg get command shows that the link is inactive.

 # ddcfg get
# +++ S/N (null) inactive +++
storageid: 6475cf8bfeea40ab65ba347d
eth0,192.168.30.160,10000=ethV1,192.168.30.130,10000 ### inactive
cs_admin
cs_none
cs_user

 

The ddboost info command shows the following error:

# ddboost info
DDBoost SDK 7.10.0.0-1015307
bonding is defined as 192.168.30.130@10000
working with [0] 192.168.30.130,(null) as cybersense_admin
error: ddp_connect(192.168.30.130,cybersense_admin): 5075 the user has insufficient access rights
working with [0] 192.168.30.130,(null) as cybersense_none
error: ddp_connect(192.168.30.130,cybersense_user): 5075 the user has insufficient access rights
working with [0] 192.168.30.130,(null) as cybersense_user
error: ddp_connect(192.168.30.130,cybersense_none): 5075 the user has insufficient access rights

 

Cause

The ddboost user accounts on the Data Domain were locked.

 

Resolution

Unlock the ddboost user accounts on the Data Domain.
Run the command again to confirm the link is active and the error is resolved.

# ddcfg get
# +++ S/N AUDVYTBL1NDPUR active +++
storageid: 6475cf8bfeea40ab65ba347d
eth0,192.168.30.160,10000=ethV1,192.168.30.130,10000
cs_admin
cs_none
cs_user

 

 # ddboost info
DDBoost SDK 7.10.0.0-1015307
bonding is defined as 192.168.30.130@10000
Data Domain OS 7.12.0.0-1053185 DD VE S/N:AUDVYTBL1NDPUR
working with [0] 192.168.30.130,(null) as cs_admin
working with [0] 192.168.30.130,(null) as cs_none
working with [0] 192.168.30.130,(null) as cs_user

 

Affected Products

PowerProtect Cyber Recovery, CyberSense
Article Properties
Article Number: 000217316
Article Type: Solution
Last Modified: 23 Apr 2024
Version:  1
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