PowerProtect Data Manager：复制作业失败，并显示错误“ARP0030 - 无法设置RetentionTime”

Summary: 复制作业失败，并显示错误代码 ARP0030，错误消息：无法设置 RetentionTime。

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Symptoms

在保护策略中启用保留锁定功能时，复制作业失败。

在作业日志文件或replmgr.log文件中找到类似于以下内容的错误消息： 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.brs.replmgr.service.ServiceUtils.getRetentionTime(139) -  adhoc retention 7 YEAR  
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.brs.replmgr.service.ServiceUtils.getRetentionTime(142) -  Retention time for backupLevel=FULL to: 2031-01-09T00:00:00Z lockStatus=true tags=[OperationId||618733f7-4b37-d911-e4b3-c3ebaf8a05d8, OperationId||9d9a39f6-f927-2b4d-5786-924e940ebaf6, OperationId||b0ab63e1-1d94-7eb6-dd5c-0936df8fe5ba] 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038856.ss 
replmgr.log: 2024-01-08T00:15:00.343Z ERROR [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.copyFileSetRetentionTime(1738) -  Unable to setRetentionTime for srcStorageUnit=StorageUnitName, dstStorageUnit=StorageUnitName, dstFilePath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038856.ss 
replmgr.log: 2024-01-08T00:15:00.343Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.343Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038853.ss 
replmgr.log: 2024-01-08T00:15:00.378Z ERROR [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.copyFileSetRetentionTime(1738) -  Unable to setRetentionTime for srcStorageUnit=StorageUnitName, dstStorageUnit=StorageUnitName, dstFilePath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038853.ss 
replmgr.log: 2024-01-08T00:15:00.378Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.378Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038854.ss

Cause

在 Data Domain 上，在 MTree 上设置的最大保留期值低于在 PowerProtect Data Manager 保护策略中配置的值。

Resolution

要解决此问题，请检查在用于复制目标的 Data Domain MTree 上配置的 max-retention-period。如果 max-retention-period 低于保护策略中配置的值，请更改 max-retention-period 以满足保护策略中定义的要求。

有关如何检查 MTree 的 max-retention-period 值以及如何更改此值的更多详细信息，请参阅知识库文章 79803 Data Domain：Retention Lock 常见问题

Affected Products

PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500
Article Properties
Article Number: 000221085
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  3
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