Dell Pro Wired ANC Headset WH5024 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Pro Wired ANC Headset WH5024. You can reference each section to learn more about the features of the Dell Pro Wired ANC Headset WH5024 and how to use it. ...

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Instructions

Table of Contents:

  1. What is in the Dell Pro Plus Wired ANC Headset WH5024 box?
  2. Pro Wired ANC Headset Features
  3. Setting up your Pro Wired ANC Headset
  4. Troubleshooting
  5. Additional Information

 

WH5024 Product Shot

(Figure.1 Work faster and easier with the Dell Pro Plus Wired ANC Headset WH5024)

 

What is in the Dell Pro Plus Wired ANC Headset WH5024 box?

 

What's in the box

(Figure.2 Dell Pro Plus Wired ANC Headset WH5024 Box Contents)

1 WH5024 Headset 2 USB-A adapter (drop in box)
3 Soft carry pouch 4 Documentations

 


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Pro Wired ANC Headset Features

 

Top View

WH5024 Top View

(Figure.3 Dell Pro Plus Wired ANC Headset WH5024 Top View)

Left View

WH5024 Left View

(Figure.4 Dell Pro Plus Wired ANC Headset WH5024 Left View)

Product Features

WH5024 Headset Features

(Figure.5 Dell Pro Plus Wired ANC Headset WH5024 Product Features)

1 Adjustable Leatherette Headband 2 Leatherette Memory Foam Ear Cushion
3 Discrete Boom Microphone 4 Busy light LED
5 Microphone mute button with LED 6 Volume control button
7 ANC button 8 Call control button
9 Microsoft Teams button with LED 10 USB-A adapter
11 USB-C cable    


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Setting up your Pro Wired ANC Headset

 

Compatibility

Operating Systems:

  • Windows 10 64-bit, Windows 11 64-bit, and macOS.

Connecting the Pro Wired ANC Headset

Power on your headset by plugging the cable to the USB-C port on the computer. A USB-A adapter is also provided as an alternative for connection to the USB-A port.

Connecting the Pro Wired ANC Headset

(Figure.7 Connecting the Pro Wired ANC Headset)


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Troubleshooting

 

Problems Possible solutions
I cannot hear the caller.
  • Press the volume up button on your headset. Also, check and adjust the volume settings on your computer for accuracy.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
Callers are unable to hear me. 
  • Unmute the microphone by flipping down the boom microphone arm and tap the mute button.
  • Ensure that the boom microphone is properly aligned with your mouth.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
The audio in the headset is experiencing distortion, and I am hearing an echo.
  • Lower the listen volume on your headset until the distortion disappears. 
The other headset that I was using to listen to music on my system/laptop does not work anymore. 
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
My computer is not finding my headset during a call or while listening to music.
  • Go to the audio settings in your sound control panel/preferences and select your headset as the default audio device.
Apparently the ANC feature is not working.
  • Ensure that the headset is properly connected to the computer or reestablish the connection.
  • Verify the status of the ANC function by performing a single press on the ANC button. The voice prompt indicates the current ANC status.
  • Ensure that there are no other objects that are attached to the ear cup.
When I mute or unmute the microphone using the Windows system control panel settings, the following issue or set of issues arises:
  • It does not correctly reflect the mute status on my headset or within applications such as Teams and Zoom.
  • It results in delayed response on mute state in Teams and Zoom.
  • It displays error messages on Teams and Zoom.
  • Use the dedicated mute button on your headset to control the mute or unmute feature in Teams and Zoom.
  • The Human Interface Device (HID) Telephony controls mute or unmute feature on Zoom and Teams. The headsets mute button supports HID Telephony but not by the Windows mute settings. Click the mute control on Teams and Zoom to fix the slow response or error message.
The sound coming through the headset appears to be at a lower or quieter level when I open the system control panel for audio devices.
  • Close the control panel before using the headset to listen to music or audio. The headset has call and music modes with varying audio volumes. Accessing the system control panel temporarily switches it to call mode, but it reverts to music mode once you leave the control panel.
 


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Additional Information

 

Additional Information

 

Dell Pro Wireless ANC Headset WH5024 Support Site

Learn how to use and troubleshoot problems with the Dell Pro Wireless ANC Headset WH5024 you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Dell Pro Wireless ANC Headset WH5024 User Guide, browse to the Dell Pro Wireless ANC Headset WH5024 Online Manual Page, and then touch or click View PDF to the right of the Dell Pro Wireless ANC Headset WH5024 User Guide, located in the Manuals and Documents section.


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Affected Products

Dell Pro Plus Wired ANC Headset WH5024
Article Properties
Article Number: 000221748
Article Type: How To
Last Modified: 09 Apr 2025
Version:  2
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