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Dell Command Update Cannot Update Audio Driver on Dell Laptops with Qualcomm Processor

Summary: This article provides information about the issue with Dell Command Update that cannot update audio driver on certain laptops with Qualcomm processor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Dell Command Update (DCU) may not be able to update the driver for some devices.

Affected Devices:

  • Qualcomm(R) Aqstic(TM) Audio DSP and Calibration Manager
  • Qualcomm(R) Aqstic(TM)
  • Qualcomm(R) Aqstic(TM) ACX Audio Device
  • Qualcomm(R) Aqstic(TM) Audio Adapter Device

Affected Platforms:

  • Latitude 5455
  • Latitude 7455
  • XPS 13 9345

Cause

No cause information is available.

Resolution

Updating to DCU version 5.3.0 or later on the computer resolves the issue. To download and install DCU, reference How to Download and Install Dell Drivers.

Affected Products

Dell Command | Update, Latitude 5455, Latitude 7455, XPS 13 9345
Article Properties
Article Number: 000226154
Article Type: Solution
Last Modified: 28 Jan 2025
Version:  4
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