Data Protection Central: DPA UI Does Not Load Data When Accessing Over Data Protection Central SSO

Summary: Single Sign On (SSO) from Data Protection Central (DPC) logs in Data Protection Advisor (DPA), however, the pages and menu do not load.

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Symptoms

Acronyms defined:
  • Single Sign On: SSO
  • Data Protection Central: DPC
  • Data Protection Advisor: DPA

When accessing the DPA from DPC using SSO, the DPA menu page does not load and looks blank:
DPA menu page does not load and looks blank

The following steps can be done to confirm this same issue:
  1. Put the REST API process in debug, from the DPA UI > System Settings > Logging
Put the REST API process in debug
  1. Reproduce the issue

The following error is observer on the server.log.
  
install dir>\DPA\Services\Logs\server

2024-06-19 15:30:23,274 ERROR [com.emc.dpa.restapi.ServerStatusResource] (default task-83) LoginException. Failed to login
2024-06-19 15:30:23,305 DEBUG [com.emc.dpa.restapi.util.DPASimpleXMLMarshaller] (default task-83) Response: <serverStatus>
   <product>EMC Data Protection Advisor</product>
   <status>STARTED</status>
   <version>
      <major>19</major>
      <minor>10</minor>
      <maintenance>0</maintenance>
      <build>1709644578</build>
   </version>
   <operatingSystem>
      <family>WINDOWS</family>
      <version>n/a</version>
      <processorType>amd64</processorType>
   </operatingSystem>
   <licensed>true</licensed>
   <ssoEnabled>true</ssoEnabled>
   <serverTimeZone>Europe/Paris</serverTimeZone>
</serverStatus>
....
2024-06-19 15:30:24,337 DEBUG [com.emc.dpa.restapi.util.DPASimpleXMLMarshaller] (default task-91) Response: <error>
   <id>Unauthorized request</id>
  <message>This request requires HTTP authentication</message>
</error>

Cause

This is an issue with the DPA code.
In Jboss EAP 7.4, the SSO functionality is not working on the DPA side.

Resolution

Upgrade DPA to the latest patch of 19.10 or 19.11 released July 2024.
Article Properties
Article Number: 000226585
Article Type: Solution
Last Modified: 03 Jul 2024
Version:  1
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