PowerEdge：如何收集記錄以進行進階故障診斷
Summary: 如果您的系統發生問題，我們建議您在聯絡 Dell 支援部門之前，先收集系統記錄以加快支援程序。本文說明一些可用的重要工具，包括 SupportAssist Enterprise，這是 Dell PowerEdge 系統最全面的記錄收集工具。
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Instructions
如果您有問題，我們建議您在聯絡 Dell 支援部門之前，先收集系統記錄以加快支援程序。如果您有記錄可傳送給支援專員，您可以立即檢閱並分析問題。這是您問題最快的解決方案。本文介紹可用於收集日誌的一些關鍵工具。
哪個工具何時有用？
下表顯示了可用於獲取有關特定問題源的有效資訊的工具。
Tools |
Hard Disk |
Memory |
CPU |
Operating System |
Blade Enclosures |
|---|---|---|---|---|---|
iDRAC Integrated Dell Remote Access Controller |
YES |
YES |
YES |
NO |
NO |
Export PERC logs using software tools |
YES |
NO |
NO |
NO |
NO |
Management Module |
YES-Shared Storage ONLY |
NO |
NO |
NO |
YES |
注意：刀鋒機箱包含 PowerEdge M1000e、PowerEdge VTRX 機箱和 PowerEdge FX 機箱。
Integrated Dell Remote Access Controller - iDRAC
Dell iDRAC 已與大部分 Dell PowerEdge 伺服器整合。不需要安裝作業系統或 Hypervisor 即可運作。您可以使用 iDRAC 的 IP 位址，在相同網路上使用網頁瀏覽器存取 iDRAC （請參閱文章 PowerEdge：如何設定 Integrated Dell Remote Access Controller 9 （iDRAC9） 與 Lifecycle Controller 網路設定）。如需進階故障診斷，建議您檢查提供的資訊，例如韌體狀態和系統事件記錄 （SEL）。
- 所有系統：無需作業系統，因此不需要停機時間來收集記錄。
- 優點：實體控制器可讓您進行遠端系統管理和系統監控。
- 更新：請參閱文章支援 Integrated Dell Remote Access Controller 9 （iDRAC9）
- 設定 iDRAC：請參閱文章 PowerEdge：如何設定 Integrated Dell Remote Access Controller 9 (iDRAC9) 與 Lifecycle Controller 網路設定
相關的文章：
- PowerEdge 伺服器系統事件記錄中的錯誤訊息，以及如何檢視錯誤訊息
- PowerEdge：使用 iDRAC7 和 iDRAC8 匯出 SupportAssist 集合
- 使用 iDRAC9 匯出 SupportAssist 集合
使用軟體工具匯出 PERC 記錄
為進階分析解壓縮 RAID 控制器記錄的替代方案，是為較舊的控制器提供軟體工具，例如 PERCCLI 或 Mega-CLI 公用程式。
PercCLI：
- 可在 Windows、Linux 和 VMware 上運作
- 由 PERC 系列 8 和更新的產品系列支援
- 不需要重新開機
相關的文章：
管理模組
Dell PowerEdge MX7000 具有可提供機箱管理功能的管理模組。管理模組支援使用備援模組的高可用性。管理韌體的必要功能之一是在管理韌體中維護受管理裝置的事件及軟體事件的詳細記錄。從管理模組元件收集的可用於故障排除的韌體記錄會分組為解壓縮記錄。
- 所有系統：無需作業系統，因此不需要停機時間來收集記錄。
- 優點：物理控制器提供整個刀片式伺服器機箱的遠端系統管理和系統監控。
- PowerEdge MX7000：指南
Affected Products
Storage Spaces Direct R440 Ready Node, Storage Spaces Direct R640 Ready Node, Storage Spaces Direct R740xd Ready Node, Storage Spaces Direct R740xd2 Ready node, OEMR XL R570, OEMR XL R670, OEMR XL R770, OEMR R240, OEMR R250, OEMR XE R250, OEMR R260
, OEMR XE R260, OEMR R340, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, OEMR R440, PowerEdge XR2, OEMR R450, OEMR R540, OEMR R550, OEMR R5500, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R840, OEMR R860, OEMR R940, OEMR R940xa, OEMR R960, OEMR T140, OEMR T150, OEMR T340, OEMR T350, OEMR T360, OEMR T440, OEMR T550, OEMR T560, OEMR T640, OEMR XL T640, OEMR XL R240, OEMR XL R340, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R6715, OEMR XL R6725, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XL R7715, OEMR XL R7725, OEMR XR11, OEMR XR12, OEMR XR4000r, OEMR XR4000w, OEMR XR4000z, OEMR XR4510c, OEMR XR4520c, OEMR XR5610, OEMR XR7620, OEMR XR8000r, OEMR XR8610t, OEMR XR8620t, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge FX2/FX2s, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M1000E, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, POWEREDGE VRTX, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex custom node R860, VxFlex Ready Node R640, VxFlex Ready Node R740xd, Dell EMC vSAN C6420 Ready Node, Dell EMC vSAN MX740c Ready Node, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c, Dell EMC vSAN R440 Ready Node, Dell EMC vSAN R640 Ready Node, Dell EMC vSAN R6415 Ready Node, Dell EMC vSAN R650 Ready Node, Dell EMC vSAN R6515 Ready Node, vSAN Ready Node R660, Dell vSAN R6615 Ready Node, Dell EMC vSAN R740 Ready Node, Dell EMC vSAN R740xd Ready Node, Dell EMC vSAN R750 Ready Node, Dell EMC vSAN R7515 Ready Node, Dell EMC vSAN R760 Ready Node, Dell vSAN R7615 Ready Node, Dell vSAN Ready Node R7625, Dell EMC vSAN R840 Ready Node, Dell EMC vSAN T350 Ready Node, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840
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Article Properties
Article Number: 000228206
Article Type: How To
Last Modified: 19 May 2025
Version: 3
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