NetWorker: "The lockbox or cryptography library could not be found"
Summary: Creating a lockbox in the NMC failed with "The lockbox or cryptography library could not be found"
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Symptoms
Creating a lockbox failed with "The lockbox or cryptography library could not be found"
Error in the /opt/lgtonmc/logs/gstd.raw
"Error encountered while creating lockbox '/nsr/lockbox/<client name>/clb.lb': The lockbox or cryptography library could not be found." in file "/disks/nasbld/nas62/nw/19.10/nsrwebui/modules/nsm/gt_nsr_resource.c" line #1622
NetWorker: How to use nsr_render_log to render .raw log files
Cause
NetWorker is installed on Red Hat Linux 8.9, which is not supported on NetWorker 19.8 and prior.
Resolution
Upgrade the NetWorker server to 19.9 or later.
Supported Operating Systems are detailed in the NetWorker Compatability Matrix: https://elabnavigator.dell.com/eln/modernHomeAutomatedTiles?page=NetWorker
Affected Products
NetWorkerProducts
NetWorker FamilyArticle Properties
Article Number: 000228563
Article Type: Solution
Last Modified: 31 Oct 2024
Version: 2
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