受 DNS 解析影响的 PowerProtect 运行状况检查分数

Summary: PowerProtect Data Manager 备份一体机随初始环境详细信息一起部署。运行状况检查显示组件故障，表明存在域名服务器 （DNS） 配置问题。存在拼写错误，默认网络设置可能未更新。

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Symptoms

默认网络设置页面显示：

The DNS Servers below cannot resolve the domain name of the virtual machine to the specific IP address.
配置设置

尝试在默认网络设置页面中保存正确的 DNS 服务器详细信息时生成以下错误

Error
403: The specific DNS server(s) are unable to resolve the fully qualified domain name (FQDN).
To troubleshoot the issue: 1)Check that the DNS server(s) are running and can be reached. 2) Verify that the DNS configurations contain the PowerProtect Data manager FQDN IP entry.
保存错误消息



而 /var/log/brs/sysmgr/sysmgr-health-check.log 显示：

YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.CDRSHealthCheck.check(72)] -  Start CDRS health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.CDRSHealthCheck.check(77)] -  CDRA is not enabled, will not perform CDRS health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.CDRSHealthCheck.check(97)] -  End CDRS health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DiskHealthCheck.check(61)] -  Start disk health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.ESSettingsHealthCheck.check(40)] -  Start ES settings health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DumpHealthCheck.check(45)] -  Start dump health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.MemoryHealthCheck.check(73)] -  Start memory health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.ESSettingsHealthCheck.check(42)] -  ES settings health check finished. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.OsAccountHealthCheck.check(70)] -  Start Os account health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.NTPHealthCheck.check(62)] -  Start NTP Servers health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.ReportingHealthCheck.check(67)] -  Start Reporting health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DNSHealthCheck.check(57)] -  Start DNS Servers health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.SearchClusterHealthCheck.check(69)] -  Start Search Cluster health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.e.s.i.ESCatalogHealthCheck.check(51)] -  Start ES Catalog cluster health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.e.d.ESHealthCheckDao.checkESShardsHealth(43)] -  es connection port is 14300 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.e.s.i.ESCatalogInspector.inspect(54)] -  The cluster status is green 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.e.s.i.ESCatalogHealthCheck.check(53)] -  ES Catalog cluster health check finished. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DumpHealthCheck.check(59)] -  End dump health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.ReportingHealthCheck.check(90)] -  End Reporting health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.SearchClusterHealthCheck.check(97)] -  End Search Cluster health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.OsAccountHealthCheck.check(89)] -  End Os account health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.MemoryHealthCheck.check(112)] -  End memory health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DNSHealthCheck.check(81)] -  Cannot resolve the host my-ppdm.my-domain.com with dns server XXX.XXX.XXX.XXX. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DNSHealthCheck.check(81)] -  Cannot resolve the host my-ppdm.my-domain.com with dns server XXX.XXX.XXX. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DNSHealthCheck.check(84)] -  End DNS Servers health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.DiskHealthCheck.check(82)] -  End disk health check 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.NTPHealthCheck.isNTPServersValid(93)] -  Specified ntp server is valid my-timeserver.my-domain.com 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check] [][][][TRACE_ID:bbd731535f2a4450][] [c.e.b.s.s.h.NTPHealthCheck.check(75)] -  End NTP Servers health check. 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check-Request] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.s.i.HealthAlertService.handleResult(52)] -  health check total 11, success 10, failed 1 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check-Request] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.s.i.HealthAlertService.onEvent(38)] -  On event SYS0075 None of the specified DNS servers are accessible. [] 
YYYY-MM-DD HH:MM:SS INFO [] [Health-Check-Request] [][][][TRACE_ID:bbd731535f2a4450][] [c.d.p.c.c.h.s.i.HealthCheckPersistenceSubscriber.onComplete(66)] -  health check entity 02538bab-2ff8-4ee4-bc57-0a40c1061ca1 is completed and persisted


 

Cause

初始部署期间存在拼写错误和默认网络设置。默认网络的后配置已验证 DNS 服务器条目，但初始部署不执行验证。拼写错误导致验证失败，并且不允许更改设置。

Resolution

可以使用以下命令更新 DNS 服务器： PowerProtect /usr/local/brs/puppet/manifests/extdata/common.json 配置文件。确保环境中没有正在运行的备份或还原作业，因为它需要重新启动 PowerProtect 数据保护存储设备才能应用更改。

  • 验证没有活动的备份或恢复会话。
  • 打开与 PowerProtect Data Manager 的 SSH 会话，并使用管理员帐户进行身份验证。
  • 确认 common.json 配置文件： cat /usr/local/brs/puppet/manifests/extdata/common.json
  • 打开 common.json 配置文件，然后编辑 dnsServers 值： vi /usr/local/brs/puppet/manifests/extdata/common.json

命令输出 

  • 确认 common.json 配置文件： cat /usr/local/brs/puppet/manifests/extdata/common.json
  • 重新启动 PowerProtect 数据保护存储设备： sudo reboot
  • 允许 PowerProtect 数据保护存储设备完全初始化
  • 确认已正确更新默认网络设置。
Article Properties
Article Number: 000343331
Article Type: Solution
Last Modified: 18 Jul 2025
Version:  1
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