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Customer Self-Replaceable Parts

Summary: Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.

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Article Content


Some components are designed for simple removal and replacement; such parts are designated as Customer Self-Replaceable (CSR) parts or Customer Replaceable Unit (CRU).

When a Dell technician diagnoses that a CSR or CRU designated part is required, Dell ships the recommended part directly to the customer. This allows customers to swap out parts whenever it is most convenient for them.

Dell’s Customer Self-Replaceable Parts policies apply to the following products sold with Basic Hardware Service.

  • Alienware
  • Inspiron
  • Latitude
  • OptiPlex
  • PowerEdge
  • PowerEdge SC
  • PowerVault
  • Precision
  • Vostro
  • XPS
  • Dell EqualLogic
  • Dell/EMC Storage products

To view your Service Description, go to Dell Consumer Service Contracts.

See the following articles for step-by-step videos to help you with the replacement of parts that have been shipped to you.

Additional Information

Article Properties

Affected Product

Alienware, Inspiron, Latitude, Vostro, XPS, Networking, PowerEdge, C Series, Entry Level & Midrange, Compellent (SC, SCv & FS Series), PowerVault, Legacy Storage Models, Fixed Workstations

Last Published Date

02 May 2024



Article Type

How To