NetWorker VMware Protection vProxy: La tarea de creación de instantáneas de VM no se completa: Se produjo un error al tomar una instantánea: Código de error de Change Tracker no válido

Summary: El respaldo de Dell NetWorker vProxy para una VM falla debido a una instantánea de VMware fallido. ERROR: Falló la tarea de creación de instantáneas: Se produjo un error al tomar una instantánea: Código de error de Change Tracker no válido ...

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Symptoms

Los respaldos de VM realizados a través del dispositivo vProxy de NetWorker VMware Protection (NVP) fallan

Los informes de registro de vProxy: 
/opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-snapmgr.log

2023-02-28T01:24:10Z INFO: Connected to session on vCenter 'vcenter.local' Version '7.0.3 build-20845200, API:7.0.3.0', Uuid:#.
2023-02-28T01:24:10Z INFO: Creating snapshot type 'COPY' with timeout of 30 minutes ...
2023-02-28T01:24:10Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:10Z INFO: Found virtual machine 'VMname' with MORef 'vm-#'.
2023-02-28T01:24:10Z INFO: Host 'esxihost.local' is running 7.0.3.
2023-02-28T01:24:10Z INFO: host version 7.0.3:true
2023-02-28T01:24:11Z ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z ERROR: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:11Z WARN: Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Task to create snapshot completed, errors = true.
2023-02-28T01:24:11Z ERROR: Unable to create non-quiesced snapshot after a retry attempt: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Disconnected from session on vCenter 'vCenter.local'.

Cause

Un intento manual de tomar una instantánea de la VM falla dentro de vCenter.

Resolution

Solución alternativa:

  1. Utilice vMotion para pasar la VM a otro host ESXi.
  2. Vuelva a ejecutar la instantánea manual.
  3. Una vez que una instantánea manual se realiza correctamente, el respaldo de vm en el vProxy progresa
Comuníquese con el soporte de VMware si falla una instantánea manual o si las fallas de instantáneas son persistentes.

Descripción general de las instantáneas de máquinas virtuales en vSphere (1015180): https://kb.vmware.com/s/article/1015180  image.png

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000210940
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  5
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