PowerStore Alert: Incompatible node firmware version

Summary: This article discusses incompatible node firmware versions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Cause

Cause is described in next section.

Resolution

Alert ID XMS_NODE_FRU_FW_VERSION_STATE_MISMATCH_FW_VERSION
Alert Text Node firmware is out of sync with the Operating System and could not be automatically updated.
Error Code 0x0030E002
Description On every boot, the node firmware is checked to make sure it matches the expected version of the PowerStore OS. If the firmware is not up-to-date an alert is raised.
Node firmware is included in the PowerStore OS image and is tested as a matched pair so it is important that the versions match.
Impact The system is running with an unsupported node firmware and OS combination that may result in interoperability issues.
Resolution  Cause:
This alert may be raised on a system running version 3.2 or later if the node hardware has been replaced with an older spare that has firmware that cannot be automatically upgraded during the replacement procedure.

Solution:
Contact Technical Support to have the firmware manually upgraded on the replacement node.

User can check the node firmware version details using the svc_diag command. The example below shows a case where the alert will be raised – note that the firmware components have Upgrade Needed: Yes.  A normal system should have Running Rev Repo Rev and Upgraded needed: No.
Note: The user can ignore the 'unknown' and additional output is shown after the PFXSwitch line, the components of major concern are the BIOS/POST/BMC Main.
  
$ svc_diag list --hardware --sub_options firmware
 
    Hardware: ========== Firmware version  ===========
 
    Platform Detected: Warnado-EX
    Firmware Repo Version: 38.3.2
 
    Firmware        Running rev             Repo rev                Upgrade needed
    BIOS            6287                    7168                    Yes
    POST            4980                    5746                    Yes
    BMC MAIN        1449                    4513                    Yes
    INTELLAN        0416                    0521                    Yes
    MGMTPORT        0304                    0304                    No
    PMC FW          0460                    0460                    No
    UEFIFWVO        4043                    4085                    Yes
    BMC SSP         0696                    1102                    Yes
    BMC ADPT        0128                    0280                    Yes
    SRVCPORT        0304                    0304                    No
    BIOS ME         2111                    2500                    Yes
    SERDES          0360                    0390                    Yes
    BBU FW          0120                    0120                    No
    PFXSwitch       0001.0011.0000.0136-0023     0001.0011.0000.0143-0025     Yes
    ATLAS PS0       0102                    0102                    No
    ATLAS PS1       0102                    0102                    No
    POSEIDON PS0                            1102                    Unknown
    POSEIDON PS1                            1102                    Unknown
    GALVATRON PS0                                                   Unknown
    GALVATRON PS1                                                   Unknown
    ZEUS PS0                                                        Unknown
    ZEUS PS1                                                        Unknown

Affected Products

PowerStore
Article Properties
Article Number: 000201409
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  4
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