Dell Unity: Unable to Add vCenter with Unity getting error "Incorrect Network Name or Address - Error Code:409"(User Correctable)
Summary: Adding vCenter with Unity fails with error "Incorrect Network Name or Address - Error Code: 409"
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Symptoms
Attempts to add vCenter with Unity fail with error "Incorrect Network Name or Address - Error Code: 409."
Pinging the vCenter Internet Protocol (IP) address succeeds and vCenter Admin credentials are valid.
Cause
Unity requires ports 8443 and 443 to be open for successful communication with vCenter.
The spx/EMC/CEM/log/cemtracer.log may show the following error:
11 Mar 2020 18:44:55 - [VISDKClient_Imp] ERROR - {0:21297:346011814}[21200|20688|dd9ffb40][_setupForConnection @ ../../../components/src/VISDKClient_Imp.cpp:3894] We can not proceed with login. Delete m_pVimService. Return value:8
1
11 Mar 2020 18:54:29 - [VISDKClient_Imp] INFO - {0:21871:60888593}[21200|20688|dd9ffb40][_setLastError @ ../../../components/src/VISDKClient_Imp.cpp:4140] _gSoapError code: 12 _gSoapError faultString: Cannot complete login due to an incorrect user name or password.
This indicates that there is an issue with establishing a connection to the vCenter on port 443. As of vSphere 6.7 U3 and higher, port 8443 is deprecated by Broadcom/VMware.
VMware Blog showing port 443 required:
Resolution
Use the netstat -an command to check the port details and confirm ports 8443 and 443 are open.
Affected Products
Dell EMC Unity FamilyProducts
Dell EMC Unity FamilyArticle Properties
Article Number: 000058602
Article Type: Solution
Last Modified: 07 Nov 2025
Version: 7
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