Secure Connect Gateway - Discovered devices shows status as "Failed"

Resumen: This article explains a situation when discovering devices status shows Failed and SNMP Monitoring status shows not capable.

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Síntomas

From the user interface screen, the discovered devices status shows failed state instead of success and monitoring capable shows degraded.

Failed status

Degraded status
 
This event is registered in the log as following: 
Date,045 [vert.x-eventloop-thread-1] INFO  
com.dell.sae.apigateway.handlers.InventoryAPIRequestHandler- 815 - got error message 
response from localization for reason:: {"displayMessage":"We cannot check the 
monitoring status of this device as we did not receive the SNMP test 
trap.","responseAction":"Configure the SNMP settings for this device, then try again. If
this does not help, contact your secure connect gateway administrator for 
assistance.","detailedDescription":null}

Causa

The error can be caused for the lack of administrator rights for the logged user on SCG.

Resolución

Follow this step for troubleshooting:
 
  1. Verify SNMP settings on iDRAC0.
  2. Perform the re-inventory validation and, after completion, check the device status.
  3. Verify the SCG services and check if the user logged into SCG has administrator rights.
  4. Check the credential's profile for SCG.
Propiedades del artículo
Número del artículo: 000200699
Tipo de artículo: Solution
Última modificación: 24 jul 2024
Versión:  2
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