Dell Automation Platform: NativeEdge Outcome Node Firmware Bundle showing Unknown for PowerEdge systems which contain a HBA355i

In the Dell Automation Platform Orchestrator, under Inventory -> Infrastructure -><Node Name> -> Hardware -> Properties, the Firmware Bundle Version shows  either Unknown or the the incorrect version after the correct Firmware Bundle is applied.

In this instance the Node is a XR5610.
Node has a HBA355i as its drive controller.

The NativeEdge Firmware bundles for 4.1 and 4.2 do not contain the HBA355i Firmware release so as a result it causes the unknown message in the user interface (UI.)

Please open an Service Request (SR) for assistance to resolve.

DAP01A-745

 NOTE: Dell Automation Platform Escalation Engineering maintains this article. Do not modify or duplicate this KB article without first reaching out to the original owner of this article.

For Support:

Review the hzp-firmware-update-svc logs from the Orchestrator Log bundle.
Example:

{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"catalog version 4.1.0.0"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 0 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 1 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 2 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 3 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 4 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 5 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 6 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 7 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"iterating the updateable component no 8 in inventory"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"inv comp ID found - 109179 "}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"systemID present 0B1B"}
{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"version not matching -  33.15.00.00. adding to the list of unmatched catalog list"}

This log example of the hzp-ece-firmwareupdate-svc, running on 4.1.0.0, indicates that the stamping is verifying each component and then fails for

{"level":"debug","component":"hzp-firmware-update-svc","correlationID":null,"marker":"firmware-version-svc","function":"ISG-Edge/hzp-firmware-update-svc/server/services/firmwareversionsvc.(*service).CompareAndRetrieveVersion","goid":133,"time":"2026-02-09T21:00:14Z","message":"version not matching -  33.15.00.00. adding to the list of unmatched catalog list"}

When reviewing the catalog xml file contained in the NativeEdge Firmware Bundle we can verify that the firmware 33.15.00.00 is for a HBA355i but is missing from the Catalog for XR5610.
To remediate this get the correct DUP from the support site, for the XR5610 for the HBA355i and apply the Firmware manually from within the iDRAC.