PowerProtect - SQL 发现失败，出现ASD0002或ASDS0018错误

Resumen: PowerProtect Data Manager SQL 发现失败，出现ASD0002或ASDS0018错误。

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Síntomas

在 PPDM 中，尝试对 Microsoft SQL Server 资产运行发现时，发现可能会失败，并显示以下错误： 
ADA0002: Unable to discover ASSETS on host  because of an agent issue.
Unable to perform applications discovery because agent failed to create the discovery session.
或 
ASDS0018: Discovery of Assets failed on the host  for AddOn MICROSOFT_SQL_DATABASE_SYSTEM.

在 DPSApps\AgentService\logs\OpAgentSvc* 日志中，记录以下错误： 
ErrCode: -2147467259, Error: SSL Provider: The certificate chain was issued by an authority that is not trusted.
 
 
在 SQL Server 上的系统事件日志中，可能会记录以下一个或多个错误： 
System Event Logs:
Log Name:      System
Source:        Schannel
Date:          
Event ID:      36882
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server was issued by an untrusted certificate authority. Because of this, none of the data contained in the certificate can be validated. The SSL connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36884
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
The certificate received from the remote server does not contain the expected name. It is therefore not possible to determine whether we are connecting to the correct server. The server name we were expecting is crcorpsqldev02. The TLS connection request has failed. The attached data contains the server certificate.

Log Name:      System
Source:        Schannel
Date:          
Event ID:      36888
Task Category: None
Level:         Error
Keywords:      
User:          SYSTEM
Computer:      
Description:
A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 48. The Windows SChannel error state is 552.

 
 

Causa

失败是因为在 SQL Server Configuration Manager 下的 SQL 本机客户端配置上启用了“强制协议加密”。


SQL Server Configuration Manager。

 

Resolución

要解决此问题，请按照以下步骤操作：

  1. 打开 SQL Server Configuration Manager
  2. 右键单击 SQL Native Client 11.0 Configuration （SQL 本机客户端 11.0 配置），然后选择 properties （属性）。
  3. 将 强制协议加密 值设置为 否 ，然后选择 确定 。
  4. 对 SQL Native Client 11.0 配置（32 位）执行相同的步骤
  5. 重新启动 SQL Server
  6. SQL Server 启动并运行后，从 PPDM UI 运行 Discovery 。

有时，可能需要取消注册或卸载代理并重新安装以使发现正常工作。

Productos afectados

PowerProtect Data Manager
Propiedades del artículo
Número del artículo: 000214332
Tipo de artículo: Solution
Última modificación: 22 sept 2023
Versión:  2
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