PowerStore: System Health Check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)"
Résumé: Running the PowerStore system health check fails for "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)"
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Symptômes
The System Health Check (SHC) test of "bbu_sensor_check" fails on both Nodes, reporting "Mismatched part number detected"
The user interface Hardware Component Internal View shows BBU Healthy for both nodes, but the BBU Part Number is different on each node.
svc_diag hardware check on both Node A and Node B show BBUs are OK.
Run the command against both nodes.
svc_diag shows different part numbers for BBU 0 and 1.
Run the command against both nodes.
[SVC:service@XXXXXXX-A user]$ svc_health_check run
{code}BBU Sensor Check node_a FAILED Mismatched part number detected on node A (KB#000196197) |
The user interface Hardware Component Internal View shows BBU Healthy for both nodes, but the BBU Part Number is different on each node.
svc_diag hardware check on both Node A and Node B show BBUs are OK.
Run the command against both nodes.
$ svc_diag list --hardware --sub_options fault_status
Hardware: ========== Fault Status register ===========BBU bbu00: OK | bbu01: OK | FAN fan00: OK | fan01: OK | fan02: OK | fan03: OK | fan04: OK | fan05: OK | fan06: OK | fan07: OK | |
svc_diag shows different part numbers for BBU 0 and 1.
Run the command against both nodes.
$ svc_diag list --hardware --sub_options inventory |grep -A5 Battery
FRU Device Description : Battery0 (ID 9)078-000-177-02 078-000-168-02 |
Cause
There is a problem in the latest system health check thin packages for PowerStoreOS 2.1.x and 3.x which incorrectly checks the BBU part number between the two nodes and fails if they are not the same.
All System Health Check packages since PowerStore-health_check-2.1.1.1-1736451 for PowerStoreOS 2.1.X are affected.
All System Health Check packages since PowerStore-health_check-3.0.0.0-1781415 for PowerStoreOS 3.X are affected.
PowerStore supports 11 different BBU part numbers and the system health check expects the PN of both BBUs to be the same, which may not be the case. Any of the below part numbers are valid and supported.
078-000-168-02
078-000-177-02
078-000-192-00
078-000-195-03
078-000-211-01
088-000-168-02
088-000-177-02
088-000-192-00
088-000-195-03
088-000-211-00
088-000-211-01
All System Health Check packages since PowerStore-health_check-2.1.1.1-1736451 for PowerStoreOS 2.1.X are affected.
All System Health Check packages since PowerStore-health_check-3.0.0.0-1781415 for PowerStoreOS 3.X are affected.
PowerStore supports 11 different BBU part numbers and the system health check expects the PN of both BBUs to be the same, which may not be the case. Any of the below part numbers are valid and supported.
078-000-168-02
078-000-177-02
078-000-192-00
078-000-195-03
078-000-211-01
088-000-168-02
088-000-177-02
088-000-192-00
088-000-195-03
088-000-211-00
088-000-211-01
Résolution
If the BBUs are in a healthy state and the only error produced by running the system health check that thin package is "BBU Sensor Check node_x FAILED Mismatched part number detected on node X (KB#000196197)," the error can be ignored and the NDU can be started.
This is fixed in a new release of the system health check thin packages under development.
This is fixed in a new release of the system health check thin packages under development.
Produits concernés
PowerStorePropriétés de l’article
Numéro d’article: 000212653
Type d’article: Solution
Dernière modification: 29 Jul 2025
Version: 6
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