PDM: Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found
Résumé: PDM falla con el siguiente error: Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found.
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Cet article n’est associé à aucun produit spécifique.
Toutes les versions du produit ne sont pas identifiées dans cet article.
Symptômes
El servidor Avamar se actualizó de 19.4 a 19.7.
PDM falla con el siguiente mensaje;
Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found.
Error en deploymanager.log
Error en mcserver.log
PDM falla con el siguiente mensaje;
Error durante la búsqueda de tareas. Failed with HTTP error code:404 additional information" HTTP Status 404 – Not Found.
Error en deploymanager.log
INFO [ost-startStop-1][ util.MCCipherUtil# getResultValue]: getResultValue:rabbitmqAP
INFO [ost-startStop-1][ util.MCCipherUtil#cryptValueByXPath]: xPath://entry[@key='rabbitmqAP']
INFO [ost-startStop-1][ til.MCCipherUtil# getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
ERROR [ost-startStop-1][ util.MCCipherUtil# getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
ERROR [ost-startStop-1][ util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
ERROR [ost-startStop-1][ util.MCCipherUtil# getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
ERROR [ost-startStop-1][ util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
ERROR [ost-startStop-1][ util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
INFO [ost-startStop-1][ util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false
Error en mcserver.log
[RMI TCP Connection(55)-x#1079] com.avamar.mc.pdm.ProxyDeploymentManagerService.submitJsonWithRetry
WARNING: Failed (https://localhost:8543/deploymanager/auth/logout)(attempt 3 of 3): Failed with HTTP error code : 404
additional information :
HTTP Status 404 342200223 Not Foundbody {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;backg round-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}
HTTP Statu s 404 342200223 Not Found
Type Status Report
Message The requested resource [/deploymanager/auth/logout] is not available
Description The orig in server did not find a current representation for the target resource or is not willing to disclose that one exists.
Apache Tomcat
[RMI TCP Connection(55)-x#1079] com.avamar.mc.pdm.ProxyDeploymentManagerService.logFailure WARNING: uri=https://localhost:8543/deploymanager/auth/logout, header=, body=null [RMI TCP Connection(55)-x#1079] sun.rmi.server.UnicastServerRef.logCallException FINE: RMI TCP Connection(55)-x: [x] exception: com.avamar.asn.service.ServiceException: Failed with HTTP error code : 404 additional information : HTTP Status 404 342200223 Not Foundbody {font-family:Tahoma,Arial,sans-serif;} h1, h2, h3, b {color:white;backg round-color:#525D76;} h1 {font-size:22px;} h2 {font-size:16px;} h3 {font-size:14px;} p {font-size:12px;} a {color:black;} .line {height:1px;background-color:#525D76;border:none;}HTTP Statu s 404 342200223 Not Found
Type Status Report
Message The requested resource [/deploymanager/auth/login] is not available
Description The origi n server did not find a current representation for the target resource or is not willing to disclose that one exists.
Apache Tomcat
at com.avamar.mc.pdm.ProxyDeploymentManagerService.getAllTasks(ProxyDeploymentManagerService.java:451) at sun.reflect.GeneratedMethodAccessor109.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:318) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at org.springframework.security.access.intercept.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:61) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at com.sun.proxy.$Proxy98.getAllTasks(Unknown Source) at com.avamar.mc.pdm.ProxyDeploymentManagerServiceContext.getAllTasks(ProxyDeploymentManagerServiceContext.java:72)Cause
Este es un problema de software.
Résolution
1) Inicie sesión en el sistema operativo avamar Utility Node como usuario raíz.
2) Cambie el permiso de preferences.dtd
3) Reinicie el servicio tomcat
2) Cambie el permiso de preferences.dtd
chmod 444 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
3) Reinicie el servicio tomcat
tomcatctl stop
tomcatctl start
Produits concernés
AvamarPropriétés de l’article
Numéro d’article: 000207337
Type d’article: Solution
Dernière modification: 06 mai 2026
Version: 3
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