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Dell AR Assistant Frequently Asked Questions (FAQ)

Summary: Information and common questions about the Dell AR Assistant app for smartphones, including installation and troubleshooting.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

Table of Contents:

  1. What is Dell AR Assistant?
  2. Supported computers for Dell AR Assistant
  3. Where can I download Dell AR Assistant?
  4. Troubleshooting Dell AR Assistant
  5. Video resources

What is Dell AR Assistant?

Video guide: Dell AR Assistant Walkthrough

The Dell AR Assistant app creates an augmented reality experience with step-by-step instructions to replace common parts on select Dell computers. All that is needed is an Android or iOS smartphone. The app does not require a login.

Cause

Supported products for Dell AR Assistant

The Dell AR Assistant smartphone app has the following requirements:

Minimum

  • iOS version 12, iPhone 7 plus
  • Android 6.0 (Marshmallow), ARCore support, 6 Gb Ram

Recommended:

  • iOS version 15, iPhone x and above, 15 Gb Ram
  • Android 9 to 11, 8 GB Ram

Dell AR Assistant is compatible with these Dell products OptiPlex (Micro, Small Form Factor, Mini Tower):

OptiPlex

Model
OptiPlex 3050
OptiPlex 3060
OptiPlex 3070
OptiPlex 5050
OptiPlex 7040
OptiPlex 7050
OptiPlex 7060
OptiPlex 7070
OptiPlex 7070 Ultra

XPS Desktops

Model
XPS 8930

XPS Laptops

Model
XPS 17 9710
XPS 15 9510
XPS 13 9360
XPS 15 9500
XPS 15 9550
XPS 15 9560
XPS 15 9570

Mobile Precision

Model
Precision 3520
Precision 3530
Precision 3630
Precision 5510
Precision 5520
Precision 5530
Precision 5540
Precision 7520
Precision 7550
Precision 3561

Alienware Laptops

Model
Alienware M15 R6
Alienware 15 R3
Alienware m15 R3
Alienware 17 R4
Alienware 17 R5

Inspiron Laptops

Model
Inspiron 5510
Inspiron 3583
Inspiron 3584
Inspiron 3593
Inspiron 5402
Inspiron 5501
Inspiron 5502
Inspiron 5593
Inspiron 3510
Inspiron 3511
Inspiron 3515
Inspiron 7510

Inspiron Desktops

Model
Inspiron 3470 - Small form factor
Inspiron 3670 - Mini tower

Vostro Laptops

Model
Vostro 7510
Vostro 3400
Vostro 3500
Vostro 3510
Vostro 5510

Vostro Desktops

Model
Vostro 3470 - Small form factor
Vostro 3670 - Mini tower

Latitude Laptops

Model
Latitude 3510
Latitude 3520
Latitude 5520
Latitude 7420
Latitude 7520
Latitude 3400
Latitude 3410
Latitude 3490
Latitude 5280
Latitude 5290
Latitude 5289
Latitude 5290
Latitude 5400
Latitude 5410
Latitude 5420
Latitude 5480
Latitude 5490
Latitude 5500
Latitude 5510
Latitude 5580
Latitude 5590
Latitude 7280
Latitude 7290
Latitude 7300
Latitude 7380
Latitude 7389
Latitude 7390
Latitude 7390 2-in-1
Latitude 7400
Latitude 7400 2-in-1
Latitude 7410
Latitude 7480
Latitude 7490
Latitude 3420
Latitude 5320
Latitude 5521
Latitude 7320

Dell G Series Laptops

Model
Dell G15 5511
Dell G3 15 3500
Dell G3 15 3590
Dell G3 3779
Dell G5 5500

Dell Chromebooks

Model
Chromebook 3100
Chromebook 3120
Chromebook 11 3180
Chromebook 11 3189

PowerEdge Server

Model
PowerEdge R540
PowerEdge R640
PowerEdge R6515
PowerEdge R730
PowerEdge R730XD
PowerEdge R740
PowerEdge R740XD
PowerEdge R7525
PowerEdge XR11

Resolution

Where can I download Dell AR Assistant?

Download Dell AR Assistant for free through the Google Play Store or the Apple Store using the following links:

Dell AR Assistant for Android (Not available in People's Republic of China)

Dell AR Assistant for iOS


Troubleshooting Dell AR Assistant

If Dell AR Assistant does not recognize your supported Dell product, be sure you are close enough for the app to "lock on" to the device.

Other ways to help with lock-on:

  • Hold the phone at a 45-degree angle to the computer, not directly over it and try to fit the computer in the white outline.
  • Press the AR Assistant button on the left side of the screen to reset it.
  • Try different angles around the computer (lower, higher, slightly left or right).
  • Change the lighting around the computer. Natural light is recommended.
  • Change the background by moving the computer to another work location.
  • Try holding the phone for 2-3 seconds in position, there may be a delay with the camera connecting to the app.

If you need to get a closer view, move the camera closer to the device. If you lose AR lock, back up to reacquire lock and slowly move closer.

For problems with installing or launching Dell AR Assistant, refer to the support options for your operating system:

If you are replacing a motherboard, be sure to disable BitLocker encryption. For more information, refer to Dell KB article, "How to Enable or Disable BitLocker with TPM in Windows."

Videos

Article Properties


Affected Product

Alienware 15 R3, Alienware 17 R4, Alienware 17 R5, Alienware m15 R3, Alienware m15 R6, Dell G5 15 5500, Dell G15 5511, Inspiron 5402/5409, Inspiron 15 3510, Inspiron 15 3511, Inspiron 15 3515, Inspiron 15 5510/5518, Inspiron 15 7510, Latitude 3410Alienware 15 R3, Alienware 17 R4, Alienware 17 R5, Alienware m15 R3, Alienware m15 R6, Dell G5 15 5500, Dell G15 5511, Inspiron 5402/5409, Inspiron 15 3510, Inspiron 15 3511, Inspiron 15 3515, Inspiron 15 5510/5518, Inspiron 15 7510, Latitude 3410, Latitude 5410, Latitude 7420, Latitude 3510, Latitude 3520, Latitude 5510, Latitude 5520, Latitude 7520, Latitude 5420, OptiPlex 3050, OptiPlex 3060, OptiPlex 3070, OptiPlex 5050, OptiPlex 7040, OptiPlex 7050, OptiPlex 7060, PowerEdge R540, PowerEdge R640, PowerEdge R6515, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740xd, PowerEdge R7525, PowerEdge XR11, Precision 5520, Precision 5530, Precision 5510, Vostro 3400, Vostro 3500, Vostro 15 7510, XPS 15 9500, XPS 15 9510, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 17 9710See more

Last Published Date

31 aug. 2022

Version

16

Article Type

Solution