SRDF SRA Error while adding Array pair in SRM: SRA command 'discoverArrays' failed. Failed to connect to the array management host

Summary: SRDF Replication Adapter (SRA) command 'discoverArrays' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error.

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További források megtekintése

Symptoms

While adding an array pair using SRDF Replication Adapter (SRA) in SRM UI, received the error:
"SRA command 'discoverArrays' failed. Failed to connect to the array management host. Please check EmcSrdfSra logs for more information on the error."

screenshot of the error 

Additional Information about the configuration where this issue was seen:

  • vCenter version: 6.7
  • SRM version: 8.4
  • SRA version: 9.2.1
  • Solutions Enabler version on SRM: 9.2.1
  • SYMAPI version: 9.2.1

Cause

It was found out that the SYMAPI session could not be initialized from the SRM Client to the SYMAPI server due to the error, "The remote connection is refused. The SYMAPI server is probably not running."

Error found in EmcSrdfSra.log:

[07/21 06:13:53.779  5264   366 MessageFormatter::setMarker     ] _______Backtrace end_______
[07/21 06:13:53.779  5264    33 SymapiSession::SymapiSession    ] [ERROR]: Failed to initialize Symapi session
[07/21 06:13:53.779  5264   366 MessageFormatter::setMarker     ] _______Backtrace begin_______
[07/21 06:13:53.779  5264   264 SymapiSession::Init             ] Exit
[07/21 06:13:53.779  5264   366 MessageFormatter::setMarker     ] _______Backtrace end_______
[07/21 06:13:53.779  5264   590 SymmUtil::DisplaySEVersion      ] [ERROR]: The remote connection is refused. The symapi server is probably not running.
[07/21 06:13:53.779  5264   366 MessageFormatter::setMarker     ] _______Backtrace begin_______
[07/21 06:13:53.779  5264   664 SymmUtil::GetSEVersion          ] Exit

 

This is due to the storsrvd daemon not running on the SYMAPI server.

stordaemon list

Available Daemons  ('[*]': Currently Running):

[*] storapid              EMC Solutions Enabler Base Daemon
[*] storgnsd              EMC Solutions Enabler GNS Daemon
[*] storrdfd              EMC Solutions Enabler RDF Daemon
[*] storevntd             EMC Solutions Enabler Event Daemon
[*] storsrmd              EMC Solutions Enabler SRM Daemon

    stororad              EMC Solutions Enabler SRM Oracle Daemon
    storsqld              EMC Solutions Enabler SRM SQL Daemon
    storstpd              EMC Solutions Enabler STP Daemon
    storsrvd              EMC Solutions Enabler SYMAPI Server Daemon

Resolution

SRM acts as a client to the SYMAPI server, so the storsrvd daemon must be running on the SYMAPI server. To work around this issue:

  1. Start the storsrvd daemon on the SYMAPI server:
    Stordaemon start storsrvd 
  2. Perform the "Add" Array Pair operation in the SRM UI

Érintett termékek

SRDF Adapter for VMware Site Recovery Manager, VMware vCenter Site Recovery Manager
Termék tulajdonságai
Article Number: 000192918
Article Type: Solution
Utoljára módosítva: 28 aug. 2025
Version:  3
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