Dolby Digital Plus Codec Availability in Various Windows 11 Operating Systems

Summary: The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers.

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Symptoms

The Dolby Digital Plus (DD+) codec is missing from some Windows 11 operating systems

 

Those people that are replacing the Windows 11 operating system that came installed on their computer are reporting that the DD+ codec is missing.

They are reporting this after installing Windows 11 24H2 from either a Microsoft operating system image or an Enterprise version of Windows 11 24H2.

You may receive the following error when playing DD+ encoded content, if you do this to your Dell computer.

Dolby Digital Plus (DD+) Codec Missing Error Message

Note: The content can be played at a lower quality level without the DD+ codec.

 

Cause

Dolby Labs are limiting the availability of the DD+ codec to Original Equipment Manufacturers (OEM) Windows 11 images. They are not making this codec available as a discrete application.

Resolution

You must have your Windows 11 operating system installed in one of the following methods if the DD+ codec is required on your Dell computer:

  • Dell computers that ship from the Dell factory with the Windows 11 24H2 operating system installed include the DD+ codec.
  • Upgrading the Dell-installed Windows 11 23H2 operating system (or earlier) to Windows 11 24H2 operating system retain the DD+ codec.
  • You retain the DD+ codec if you install a Dell Windows 11 24H2 operating system image from either Dell SupportAssist Operating System Recovery or the Dell Operating System Recovery Image (OSRI):


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Érintett termékek

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations, Dell Pro Rugged 13 RA13250, Dell Pro Rugged 14 RB14250
Termék tulajdonságai
Article Number: 000239726
Article Type: Solution
Utoljára módosítva: 17 júl. 2025
Version:  5
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