文書番号: 000130344
PowerStore Alerts: Expansion Enclosure and Expansion Enclosure PSU States
概要: -The expansion enclosure bus has a cabling issue -Connectivity from node to the expansion enclosure is down. -PSU failure was detected. -Power supply unit is disconnected.
文書の内容
現象
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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原因
Cause for the respective alerts has been explained in the Resolution section.
解決方法
| Alert ID | XMS_JBOD_FAULT_REASON_MISCABLED |
| Alert Text | The expansion enclosure bus <bus_num> enclosure <encl_num> has a cabling issue. |
| Error Code | (0x0030A602) |
| Resolution | Cause The expansion enclosure is not cabled correctly. Some SAS cables are not connected or are connected incorrectly. Solution Note! Currently the SAS drives on the DAE may already be part of the appliance’s I/O service. Do not repair two cables simultaneously.
|
| Alert ID | XMS_JBOD_FAULT_REASON_NODE_MISCABLED |
| Alert Text | The expansion enclosure bus <bus_num> enclosure <encl_num> has a cabling issue. |
| Error Code | (0x0030A603) |
| Resolution | Cause A node is not cabled correctly. Some SAS cables are not connected or are connected incorrectly. Solution Note! Currently the SAS drives on the DAE may already be part of the appliance’s I/O service. Do not repair two cables simultaneously.
|
| Alert ID | XMS_JBOD_SHUTDOWN_REASON_CRITICAL_COOLING_FAULT |
| Alert Text | Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because of a critical cooling fault. |
| Error Code | (0x0030AF04) |
| Resolution | Cause Generated when the Expansion Enclosure is having cooling issues and is shutting down all Drives to prevent them from damage. Only the Drives are shut down. The LCC is still being monitored and provide status and info. There may also be events for OverTemp Warnings prior to the Shutdown. Solution
|
| Alert ID | XMS_JBOD_SHUTDOWN_REASON_CRITICAL_TEMPERATURE_FAULT |
| Alert Text | Drives on bus >bus_num> enclosure <encl_num> are scheduled to shut down because of a critical temperature fault. |
| Error Code | (0x0030AF03) |
| Resolution | Cause The ambient temperature may have risen. Solution 1. Verify that the room temperature has not risen above the threshold. 2. Verify that the Expansion Enclosure PSUs are powered on (power LED lit) and not faulted (fault LED not on). 3. Check the Expansion Enclosure for any potential blockages to airflow. |
| Alert ID | XMS_JBOD_SHUTDOWN_REASON_PSU_NOT_INSTALLED |
| Alert Text | Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because the power supply is not installed. |
| Error Code | (0x0030AF05) |
| Resolution | Cause Generated when the Expansion Enclosure is shutting down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provide status and info. Solution Check for hardware-related alerts and take appropriate action. If the issue persists, please contact Technical Support for further assistance. |
| Alert ID | XMS_JBOD_SHUTDOWN_REASON_UNSPECIFIED_HARDWARE_NOT_INSTALLED |
| Alert Text | Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down because one or more required hardware components are not installed. |
| Error Code | (0x0030AF06) |
| Resolution | Cause Generated when the Expansion Enclosure is shutting down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provide status and info. Solution Check for hardware-related alerts and take appropriate action. If the issue persists, please contact Technical Support for further assistance. |
| Alert ID | XMS_JBOD_SHUTDOWN_REASON_UNSPECIFIED_REASON |
| Alert Text | Drives on bus <bus_num> enclosure <encl_num> are scheduled to shut down for an unspecified reason. |
| Error Code | (0x0030AF07) |
| Resolution | Cause Generated when the Expansion Enclosure is shutting down all Drives to prevent damage to them. Only the Drives are shut down. The LCC is still being monitored and provide status and info. Solution Check for hardware-related alerts and take appropriate action. If the issue persists, please contact Technical Support for further assistance. |
| Alert ID | XMS_JBOD_PSU_INPUT_OFF |
| Alert Text | Expansion enclosure power supply in bus %(bus_num) enclosure %(encl_num) %(location) has no input power. |
| Error Code | (0x00308601) |
| Resolution | Cause No AC Power to the Expansion Enclosure's power supply. Solution 1. Examine the Expansion Enclosure's PSU. Look for loose or disconnected power cable. The PSU may also be faulted. 2. Ensure that there is power to the Expansion Enclosure's. 3. If the issue persists, replace the power cable, or the PSU if warranted. |
| Alert ID | XMS_JBOD_PSU_POWER_FAILURE_AC_LOST |
| Alert Text | No AC feed to the Bus %(bus_num) Enclosure %(encl_num) %(location) Expansion Enclosure PSU was detected. |
| Error Code | (0x00308702) |
| Resolution | Cause No AC Power to an Expansion Enclosure PSU. Solution 1. Examine the Expansion Enclosure's PSU, it could be the power-cord is loose or is disconnected on the Expansion Enclosure PSU. The PSU may also be faulted. 2. If the issue persists, replace the power cable or PSU if warranted. |
| Alert ID | XMS_JBOD_PSU_POWER_FAILURE_FAILURE_DETECTED |
| Alert Text | The Bus %(bus_num) Enclosure %(encl_num) %(location) Expansion Enclosure PSU AC failure was detected. |
| (0x00308704) | |
| Resolution | Cause An Expansion Enclosure's PSU has faulted. Solution Replace the faulty power supply. If this occurs with a NVMe expansion enclosure, contact technical support for assistance. |
| Alert ID | XMS_JBOD_PSU_FRU_STATE_DISCONNECTED |
| Alert Text | Expansion enclosure %(encl_num) at bus %(bus_num) is disconnected. |
| Error Code | (0x00308B04) |
| Resolution | Cause The PSU is not fully inserted or is faulted. Solution 1. Verify that the Expansion Enclosure's PSU is properly seated (PSU Power LED should be green). 2. Reseat the Expansion Enclosure's PSU if necessary. 3. Replace the Expansion Enclosure's PSU if necessary. |
| Alert ID | XMS_JBOD_FRU_STATE_FAILED |
| Alert Text | Expansion enclosure %(encl_num) at bus %(bus_num) has faulted. |
| Error Code | (0x00308B03) |
| Resolution | Cause The expansion enclosure is faulted. Solution Replace the expansion enclosure. If this occurs with a NVMe expansion enclosure, contact technical support for assistance. |
| Alert ID | XMS_JBOD_PSU_FRU_STATE_FAILED |
| Alert Text | The bus %(bus_num) enclosure %(encl_num) %(location) power supply unit has failed. |
| Error Code | (0x00308903) |
| Resolution | Cause This alert is raised due to the high sensitivity of the hardware component checks. The alert is typically auto cleared within approximately two minutes. Solution No action is required for this alert unless the alert persists and does not automatically clear. If the alert persists, investigate the health of the Power Supply. See KB 000207773 PowerStore: NVMe expansion enclosure temporary Power Supply Alert. |
| Alert ID | XMS_JBOD_OVERTEMP_WARNING_TRUE |
| Alert Text | Bus %(bus_num) enclosure %(encl_num) has exceeded the temperature warning threshold. |
| Error Code | (0x0030AD01) |
| System Impact | If the system remains in this condition for a long duration, the drives in the enclosure will shut down. |
| Resolution | Cause Expansion enclosure has exceeded the temperature warning threshold. Solution Check the environmental controls. |
文書のプロパティ
影響を受ける製品
PowerStore
最後に公開された日付
03 1月 2024
バージョン
11
文書の種類
Solution