Exchange ActiveSync Configuration Tool is unable to configure communication with Policy Proxy

Affected Products:

• Dell Data Protection | Enterprise Edition
• Dell Data Protection | Virtual Edition

When running the EAS Configuration Tool to set up Exchange ActiveSync management while the Exchange ActiveSync web application is configured to run in IIS Classic mode, policy communication errors occur and the following message displays:

"Failed to add the OTASync module declaration."

Log entry: 2014-08-25 12:03:32,971 ERROR Credant.EASConfig.EASMDConfig I[] T[1] - Failed to setup the modules section System.NullReferenceException: Object reference not set to an instance of an object. at Credant.EASConfig.EASMDConfig.AddIISModuleSection()

2014-08-25 12:03:32,971 ERROR Credant.EASConfig.EASMDConfig I[] T[1] - Failed to add the OTASync module declaration

Not Applicable

To work around this issue, if possible, use IIS Integrated mode.

As an alternative, the web.config and EASMailboxManager.exe.config files can be modified to correct the issue.

Go to the EASConfigUtility.log, at the following path (c:\Program Files\Dell\EAS Configuration Utility\EASConfigUtility.log), on your Exchange Server.

1. The PolicyProxy address should be set to the IP address or hostname of the Policy Proxy as entered in the Server UI at setup.
2. In the web.config file, under <configuration>, add the following:

<configSections>
     <section name="OTASyncConfig" type="Credant.OTASync.OTASyncControlConfigSection, OTASyncControl, Version=8.0.0.0, Culture=neutral, PublicKeyToken=5d874789881803c4" /> </configSections>
<OTASyncConfig>
      <ModeSettings mode="Full" />
      <CacheSettings enabled="true" ttl="25" />
      <PolicyProxies>
          <PolicyProxy address="localhost" port="8090"/>
      </PolicyProxies>
</OTASyncConfig>

under <system.web>, add the following:
     <httpModules>
         <add name="OTASyncControl" type="Credant.OTASync.OTASyncModule, OTASyncControl, Version=8.0.0.0, Culture=neutral, PublicKeyToken=5d874789881803c4" />
</httpModules>

in the EASMailboxManager.exe.config file, under <configuration> add the following:
   <configSections>
           <section name="ExchangeManagementConfig" type="Credant.ExchangeManagement.ExchangeManagementConfigSection,
 EASMailboxManager"/>
    </configSections>
    <ExchangeManagementConfig>
          <ServiceSettings startupdelay="5" />
          <PolicyProxies pollinginterval="1">
                <PolicyProxy address="localhost" port="8090"/>

         </PolicyProxies>
  </ExchangeManagementConfig>

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