Troubleshooting Windows 10 Not Shutting Down Properly

Windows Shutdown

Since Windows 8.1 and through Windows 10, a feature called Fast Startup has been an option on Microsoft's Operating Systems. The feature is used to speed up the Operating System boot process by being a hybrid between a System Shutdown and Hibernation.

Fast Startup in Windows discards all your open programs and files (as it would during a traditional shutdown), but it saves the state of the Windows kernel to the hard drive (as it would during hibernation). More information can be found in the following location: Distinguishing Fast Startup from Wake-from-Hibernation

Full Shut Down and Restart

The following methods should be used if a Shut Down is needed while Troubleshooting Windows software issues.

• If a Shut Down is needed, Restart should be selected instead. Windows performs a full shutdown while Restarting the computer.
  
   
• The next option is to use the Command Line.
  The following article explains how to open a Command Line in Windows: The Command Prompt: What It Is and How to Use It on a Dell System
  
  In the Command Line, type: shutdown /s /f /t 0
  Then press Enter.
  
   
• The next option is to disable the Fast Startup feature.
  Note: This option should be used as a last resort as it may increase boot times for the computer.
   
  1. Search for and open "Power Options" in the Start Menu.
  2. Click "Choose what the power buttons do" on the left side of the window.
     
      
  3. Under "Shutdown settings," ensure "Turn on fast startup" is cleared.
     

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