Dell Unity: Chybový kód důvodu záchrany procesoru úložiště: 0x1b01
Sammendrag: Procesor úložiště Unity (SP) selže a přejde do servisního režimu s chybovým kódem 0xb01, 6913 nebo 1:1678040.
Denne artikkelen gjelder for
Denne artikkelen gjelder ikke for
Denne artikkelen er ikke knyttet til noe bestemt produkt.
Det er ikke produktversjonene som identifiseres i denne artikkelen.
Symptomer
Jeden nebo oba procesory úložiště mohou být v servisním režimu s následujícím důvodem záchrany:
======== Now executing basic state ========
* System Serial Number is: APM00172106812
* System Friendly Host Name is: (none)
* Current Software version: Unable to determine full software version.
* Unisphere IP address(es): 10.90.24.250 fe80::260:1600:47e0:2a26
* FIPS mode: Disabled
* Boot Mode: Rescue Mode
* Post Faults: 0x0000
* Backend Faults: 0x0000
* Boot Faults: 0x1b00
* Rescue Reason: 0x1b01
* Rescue reason for code 0x1b01 - There is a problem with the system software on this Storage Processor. To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.
Během tohoto problému se mohou také generovat následující další chybové kódy a zprávy:
ERROR" "1:1678040Storage Processor SP B has faulted and is in Service Mode with reason code 6913Storage Processor SP A has faulted and is in Service Mode with reason code 6913SERVICE_ERR_0x1b01
Årsak
Skript sep Tento problém obvykle způsobuje modul v bezpečné službě. Důkaz o tom najdete v následujících umístěních protokolů:.
/EMC/C4Core/log/start_c4.log:
Wed Sep 27 19:00:53 2017: start_c4.pl: *****************************************************
Wed Sep 27 19:00:53 2017: start_c4.pl: * Error Detected SP Degraded Mode after sep started.
Wed Sep 27 19:00:53 2017: start_c4.pl: * Incrementing SOFTWARE boot counter
Wed Sep 27 19:00:53 2017: start_c4.pl: * Driver rrchc code: 0x1b01
Wed Sep 27 19:00:53 2017: start_c4.pl: *****************************************************
/var/log/boot.out:
2017-09-29 18:36:31.598 ===== bringup_backend =====
2017-09-29 18:36:32.105 Loading mirror driver
2017-09-29 18:36:37.787 read degraded mode bit from nvram and check if sep is degraded
2017-09-29 18:36:37.996 MCR database degraded mode: 00000001
2017-09-29 18:36:38.332 1
2017-09-29 18:36:39.064 =================================================================
2017-09-29 18:36:39.068 === *** Going into service mode because of a fault *** ===
2017-09-29 18:36:39.072 =================================================================
2017-09-29 18:36:39.082 === When escalating to platform services, please make sure to ===
2017-09-29 18:36:39.086 === include the messages ABOVE this notice. You can ignore ===
2017-09-29 18:36:39.090 === any errors below. ===
2017-09-29 18:36:39.094 =================================================================Oppløsning
Obraťte se na technickou podporu společnosti Dell nebo autorizovaného servisního zástupce a uveďte ID tohoto článku znalostní databáze.
Berørte produkter
Dell EMC Unity, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity HybridArtikkelegenskaper
Artikkelnummer: 000032808
Artikkeltype: Solution
Sist endret: 11 nov. 2025
Versjon: 4
Få svar på spørsmålene dine fra andre Dell-brukere
Støttetjenester
Sjekk om enheten din er dekket av støttetjenestene.