Dell Unity:存储处理器救援原因错误代码:0x1b01

Sammendrag: Unity 存储处理器 (SP) 出现故障并进入服务模式,并显示错误代码 0xb01、6913 或 1:1678040。

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Symptomer

一个或两个存储处理器可能处于服务模式,并具有以下“救援原因”:

======== Now executing basic state ========
* System Serial Number is: APM00172106812
* System Friendly Host Name is: (none)
* Current Software version: Unable to determine full software version.
* Unisphere IP address(es): 10.90.24.250 fe80::260:1600:47e0:2a26
* FIPS mode: Disabled
* Boot Mode: Rescue Mode
* Post Faults:  0x0000
* Backend Faults:       0x0000
* Boot Faults:  0x1b00
* Rescue Reason:        0x1b01
* Rescue reason for code 0x1b01 - There is a problem with the system software on this Storage Processor. To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.

 

在此问题期间,还可能会生成以下其他错误代码和消息:

  • ERROR" "1:1678040
  • Storage Processor SP B has faulted and is in Service Mode with reason code 6913
  • Storage Processor SP A has faulted and is in Service Mode with reason code 6913
  • SERVICE_ERR_0x1b01

Årsak

sep 安全服务中的模块通常会导致此问题。有关这方面的证据,请查看以下日志位置:

 

/EMC/C4Core/log/start_c4.log:

Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Error Detected SP Degraded Mode after sep started.
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Incrementing SOFTWARE boot counter
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Driver rrchc code: 0x1b01
Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************

 

/var/log/boot.out:

2017-09-29 18:36:31.598 ===== bringup_backend =====
2017-09-29 18:36:32.105 Loading mirror driver
2017-09-29 18:36:37.787 read degraded mode bit from nvram and check if sep is degraded
2017-09-29 18:36:37.996 MCR database degraded mode:  00000001
2017-09-29 18:36:38.332 1
2017-09-29 18:36:39.064 =================================================================
2017-09-29 18:36:39.068 ===   ***  Going into service mode because of a fault  ***    ===
2017-09-29 18:36:39.072 =================================================================
2017-09-29 18:36:39.082 === When escalating to platform services, please make sure to ===
2017-09-29 18:36:39.086 === include the messages ABOVE this notice. You can ignore    ===
2017-09-29 18:36:39.090 === any errors below.                                         ===
2017-09-29 18:36:39.094 =================================================================

Oppløsning

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Berørte produkter

Dell EMC Unity, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Hybrid
Artikkelegenskaper
Artikkelnummer: 000032808
Artikkeltype: Solution
Sist endret: 11 nov. 2025
Versjon:  4
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