Avamar:群集配置错误 SQL AG、Exchange DAG 或 Hyper-V

Summary: 本文提供了从 Windows作系统 (OS) 中手动删除 Avamar 群集服务的步骤。

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Symptoms

Avamar 群集配置向导无法安装和卸载 Exchange DAG 或 Hyper-V 群集配置。

av_cluster_config_wizard WARN<0000>:  Unable to retrieve any cluster group agent information for the plug-in associated with pin file: 'windows.pin'. 
av_cluster_config_wizard WARN<0000>:  The cluster agent resource does not exist. This is expected if the cluster has not yet been configured. 
av_cluster_config_wizard WARN<0000>:  Unable to get Avamar server settings because no Cluster Group Agents were detected. This is expected if the cluster has not yet been configured. 
av_cluster_config_wizard WARN<0000>:  The cluster agent resource does not exist. This is expected if the cluster has not yet been configured.

群集配置向导无法安装和卸载 SQL AG。 Exchange DAG 或 Hyper-V 群集。

Cause

Avagent 已在故障切换群集管理器工具中手动删除了 SQL AG、Exchange DAG 或 Hyper-V 群集的群集角色:

Avagent-cluster 角色

但是, Avagent 群集服务保留在 services.msc 安慰:

Avagent-cluster_services

Resolution

  1. 验证 SQL AG、Exchange DAG 或 Hyper-V Avagent 群集服务仍已安装,打开 services.msc Microsoft Windows 中的控制台。复制服务名称字段中的值,然后关闭 services.msc 控制台(*重要!见下文)。
  2. 在客户端计算机或服务器上以管理员身份打开 Windows 命令提示符。
  3. 使用以下命令获取服务配置信息:
sc [<ServerName>] qc [<ServiceDisplayName>]
  1. 获取统计信息 Avagent 本地计算机上的群集服务:
sc qc "Avamar Backup Agent for hv2019"
  1. 使用”sc delete“命令删除服务: sc [<ServerName>] delete [<ServiceName>]
示例: 
sc delete "Avamar Backup Agent for hv2019".

在具有相同问题的群集节点上重复该过程。

*重要提示!关闭 services.msc 控制台提高了手动删除 Avagent 使用 Windows 命令提示符从 中的群集服务 services.msc 安慰。否则,如果服务删除命令成功,则计划停机时间以重新启动群集节点,但 Avagent 群集服务仍然存在于 services.msc 安慰。

Produse afectate

Avamar, Avamar Plug-in for Exchange VSS, Avamar Plug-in for Hyper-V VSS, Avamar Plug-in for SQL
Proprietăți articol
Article Number: 000041427
Article Type: Solution
Ultima modificare: 17 Dec 2025
Version:  4
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