Dell Unity:ESRS 就绪情况检查失败并显示凭据无效错误(错误代码:0x6400b82)

Summary: Dell Unity ESRS 集成支持凭据和支持合同失败(用户可纠正)

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Symptoms

支持凭据密码已更改,现在在开头或结尾处包含特殊字符。
用于配置 Integrated ESRS 的用户名的支持凭据密码在开始或结尾处包含特殊字符(&、*、$、?等)。

对于 Unity作环境 (OE) 版本 4.x 或更高版本
无法配置支持凭据和支持合同。

警报

You may have provided invalid Dell EMC support credentials. Verify that at 'Settings -> Support Configuration -> Dell EMC Support Credentials' in Unisphere, or using uemcli '/sys/support/account' command. (Error Code:0x6400b82)
EMC Secure Remote Services 就绪情况检查结果

 

Cause

支持凭据在密码的开头或结尾包含特殊字符,例如(&、*、$、?等)。
这用于配置集成式 ESRS。
集成式 ESRS 密码的开头或结尾不支持特殊字符。

 

Resolution

重置密码后,请按照以下步骤作:

  1. 使用新凭据登录到支持站点 [support.emc.com]
  2. 在 Unity Unisphere 中,更新支持凭据
  3. 尝试再次配置 ESRS。

如果按照上述步骤作后问题仍然存在,请联系戴尔技术支持以获得进一步的帮助。

 

Additional Information

本内容以其他语言翻译: 
https://downloads.dell.com/TranslatedPDF/PT-BR_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/AR-EG_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/DE_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/ES_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/FR_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/KO_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/JA_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/IT_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/NL_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/PT_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/RU_KB535007.pdf
https://downloads.dell.com/TranslatedPDF/SV_KB535007.pdf

Produse afectate

Dell EMC Unity Family

Produse

Dell EMC Unity 300F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid
Proprietăți articol
Article Number: 000055409
Article Type: Solution
Ultima modificare: 14 Jan 2026
Version:  5
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