Avamar Virtual Machine Client Delete Failed msg "Cannot Find the VM from VC Cache"
Summary: Deleting a Virtual Machine (VM) client on Avamar fails with the error "Cannot find the VM from VC cache."
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Symptoms
A Virtual Machine (VM) client on Avamar cannot be deleted or retired if the vCenter could not provide its Universally Unique Identifier (UUID) during creation:
admin@ave:~/>: mccli client delete --name=/vCenterHostName/VirtualMachines/VM_Client_HostName
1,22240,Client delete failed.
Attribute Value
--------- ----------------------------------------------------------------------------------------
payload <payload domain="/vCenterHostName/VirtualMachines" msg="Cannot find the vm from VC cache.">
<appdircomponent contact="" directory="/vCenterHostName/VirtualMachines" email=""
id="0575fbcb0c7af01e82252b46a615d5b0cfbcb892"
location="0575fbcb0c7af01e82252b46a615d5b0cfbcb892"
name="VM_Client_HostName_n5CGj8bMNaqDgz0F8eyU4g" phone=""/></payload>Cause
A vCenter may "autoadd" a VM without a UUID.
The root cause is unknown.
Resolution
Customers: Create a Service Request referencing the summary information above.
Partners and Support: See the "Partner Notes" section for workaround details.
Produse afectate
AvamarProduse
Avamar, Avamar Data Store Gen4TProprietăți articol
Article Number: 000057410
Article Type: Solution
Ultima modificare: 14 Jan 2026
Version: 5
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