NVE: Upgrade Failed invalid byte sequence in UTF-8
Summary: NetWorker Virtual Edition (NVE) upgrade failed, reporting "Default Server Protection Policy is corrupt or does not exist. Please validate the Server Protection before proceeding with the upgrade. - operation failed" ...
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Symptoms
While upgrading the NetWorker Virtual Edition (NVE) appliance, The upgrade fails. The following error is found in the NVE's /data01/avamar/repo/temp/*/tmp/workflow.log:
2023-01-09 15:04:05 (+0100) 47081677224620 INFO: ---------- BEGIN ValidateServerProtectionPolicy::do ----------
2023-01-09 15:04:05 (+0100) 47081677224620 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (nsradmin -s 127.0.0.1 -i /space/avamar/repo/temp/NveUpgrade-19.8.0-23.avp_1673272933099/tmp/nsr-config.txt) >/usr/local/avamar/var/run_command-sysout.28416.47081677224620 2>&1
2023-01-09 15:04:05 (+0100) 47081677224620 ERROR: ERROR: invalid byte sequence in UTF-8
2023-01-09 15:04:05 (+0100) 47081677224620 DETAILS: ERROR: invalid byte sequence in UTF-8Cause
There was a non-UTF-8 character "Â" at Notifications field from Server Protection Policy:
mail -h smtp.domain.com -s 'Networker Bootstrap Recovery Clone failed' backupadmin@email.com
It seems that the command was copied and pasted from another place and it came with a non-UTF-8 character in it.
This field does not support non-UTF-8 characters, and that was the reason for the failure.
Resolution
- Open the NetWorker Management Console (NMC).
- Go to the Server Protection policy under the Protection tab.
- Right click at the Server Protection Policy.
- Delete and manually reenter the notification command from the notification field to avoid any nonsupported character, click OK button.
- Go back to the Installation Manager and click retry button.
Additional Information
Produse afectate
NetWorker Family, NetWorkerProduse
NetWorker SeriesProprietăți articol
Article Number: 000208045
Article Type: Solution
Ultima modificare: 13 Jan 2026
Version: 2
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